Box Office Supervisor- Punch Line Philly

Box Office Manager

Supervision of the Department

Organize/Manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.)

Assist and support box office staff in any of their job functions, as needed

Ensure positive and creative team environment within the department

Facilitate open communication with the Box Office Manager, staff and all other venue departments

Exhibit proper inter-departmental communications and organization

Ensure complete and satisfactory on-going staff training

Assist manager with staff evaluations (training, 90-day, annual)

Provide a positive team environment within the department

Assist in ensuring appropriate staffing levels.

Help set staff development and performance goals & monitor progress

Recruitment and hiring staff, ensure that hiring / disciplinary / termination standards follow all Clubs & Theaters guidelines

Promote and provide superior customer service in all guest interactions

Participate in all on-site venue meetings as needed

Financial / Cash Handling

Ensure that venue staff follows Clubs & Theaters cash handling policies & procedures

Balance and reconciliation of all seller cash drawers

Assist Manager on reconciliation & accounting of all ticket sales for each ticketed event and daily Box Office Sales.

Assist Manager on housing, distributing and depositing venue cash on a weekly basis.

Responsible for pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable.

Assist Manager in scheduling all employee's payroll prior to deadlines

Conduct band settlement on shows with split point deals, or when deemed necessary by talent department

Complete and distribute accurate daily ticket counts for agents and artists

Other Responsibilities

Create, modify and maintain inventory for all ticketed events in a secure ticketing environment

Follow standards and processes for ticket types, ancillary events and qualifiers

Monitor and maintain functionality of all ticketing computers, software and hardware

Secondary representative in all venue interactions with Ticketmaster

Ensure an accurate and timely flow of event and general venue information both intra-departmentally, and to the general public

Modify, maintain and update all customer database files

Develop and maintain call center phone system, and keep current all phone menus and calendars of events

Interact with artist, record label, management and band tour accountant. Provide reports as necessary.

Work with Premium Seat Sales/VIP team on Upsells, inventory management and any other tasks as they arise

Work with Operations/Guest Services on ADA tickets, relocation or troubleshooting needs as they arise.

Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs.

Ensure that venue is compliant with ADA ticket laws

What This Person Will Bring

Required:

Experience in Box Office / Ticketing Management

Flexible Schedule (days/nights, weekends, and holidays)

Experience in Cash Handling

Leadership, Management and Customer Service

Tolerance of all cultures, music and art forms

High School Diploma

Preferred:

Experience in a live environment operation

Experience handling counterfeit cash

Experience in Microsoft Applications (Outlook, PowerPoint, Word, Excel, etc.)

Experience in Prioritizing, Time Management & Multitasking

Experience in open communication & email etiquette

Physical Demands/Working Environment:

Working environment is fast-paced and often loud and stressful

Benefits & Perks - Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:

Health: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)

Yourself: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets

Wealth: 401(k) program with company match, Stock Program Reimbursement

Family: New parent programs & support including caregiver leave and baby bonus, infertility support

Career: Tuition reimbursement, student loan repayment internal growth and development programs & trainings

Others: Volunteer time off, crowdfunding network

Equal Employment Opportunity

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.