Senior Director, Retail Store Operations

Who You Are:

You are a leader who is energetic, collaborative, and has great communication. You thrive in a rapidly changing environment, drive results and have developed a best-in-class omni-support structure for a fashion/retail company. You are curious and have a passion for process and finding efficiencies. You are a developer of talent and know how to build high performing teams.

Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.

What You'll Do:

• Develop and lead the retail operations team by defining team strategy and project plans to execute initiatives.
• Drive omni-channel strategy to deliver a seamless end-to-end customer experience that spans both online and stores and maximizes an omni culture.
• Oversee effective and streamlined store communications while continuing to evolve and innovate our methods of communication.
• Effectively manage retail workload planning in collaboration with all departments both within the brand and beyond.
• Lead the store workforce management team to drive efficiencies in store scheduling, payroll forecasting, reporting and administration of census, commission & incentive programs.
• Partner with corporate compensation department to create strategic compensation programs that align with growing omni-channel business.
• Work closely with IT and digital teams to support store systems and technology to ensure the business is supported, efficient and innovative
• Primary liaison between corporate overhead departments and stores to ensure that all information is communicated in a timely, consistent and brand appropriate manner. Escalating where necessary in support of our stores.
• Oversee execution of real estate initiatives including store opening, expansion, relocation and closing processes.
• Align with Learning and Development team to support training tools and new hire onboarding process to enhance customer experience and increase store productivity.
• Oversee field operations team to drive field compliance of back of house standards through regular training and store visits.
• Drive operational excellence in stores by creating consistent and efficient back of house standards across the entire store fleet.
• Partner with finance department to leverage efficiencies and expenses.

You'll Need to Have:

• 10+ years of in store and/or retail operations experience, involving field operations, workforce management and communications
• Retail experience required
• Strong organizational, project management and time management skills to successfully implement strategic initiatives from initial idea through execution
• Strong quantitative, analytical skills with attention to detail and accuracy
• Strong communication, critical-thinking, and presentation skills; including the ability to provide written and verbal direction effectively

We'd Love to See:

• Ability to work in a fast paced, dynamic environment and prioritize workload to manage multiple projects with strict deadlines
• Proven leadership ability, as well as strength in building internal partnerships
• Ability to think strategically and develop achievable long-term goals

MK Perks:

• Generous Paid Time Off & Holiday Schedule
• Summer Fridays
• Internal Mobility Across Brands
• Cross-brand Discount
• Exclusive Employee Sales
• Fav 5 Cards (MK Discount for friends and family)
• 401k Match
• Paid Parental Leave
• Thrive Wellness Program
• Commuter Benefits
• Gym Discounts

At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at

In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. xhyhwjd The salary for this position will vary based on role requirements, skill set and years of experience.