Business Systems Manager

Location : Richmond, VA (In-Office Required at least 3 days per week)

Employment Type : Full-Time

Schedule : Monday-Friday, Standard Business Hours

About the Role

Medworks is seeking an experienced Business Systems Manager to lead and optimize the technology platforms that support our multi-state organization. This role owns our core business systems, including Salesforce, Power BI, and Microsoft 365, and serves as a strategic partner, ensuring these tools are scalable, reliable, and aligned with business needs.

You will oversee system governance, process optimization, integrations, and data accuracy while managing day-to-day administration of business systems and coordinating IT support efforts.

What You'll Do

Business Systems Leadership

• Own the strategy, administration, and ongoing optimization of Salesforce, Power BI, Microsoft 365, and related business applications
• Identify and implement system improvements that enhance efficiency, accuracy, and usability
• Establish system governance, documentation standards, workflows, and best practices
• Evaluate and recommend new tools, integrations, and technologies to support growth

Salesforce Administration

• Serve as Medworks' primary Salesforce Administrator and subject matter expert
• Configure automations, workflows, validation rules, page layouts, and custom objects
• Manage users, roles, permissions, and overall data integrity
• Partner with Sales Leadership to improve CRM usability, reporting, and process alignment
• Oversee and troubleshoot integrations between Salesforce, Power BI, and operational platforms

Power BI Reporting & Data Insights

• Develop and maintain Power BI dashboards for Leadership, Sales, and Operations
• Translate business requirements into clear, actionable reporting and insights
• Ensure data quality through effective modeling and transformation
• Support cross-functional decision-making with proactive analysis

Technology Coordination & IT Oversight

• Oversee Tier 1-2 IT support processes (internally or through vendor partners)
• Manage third-party IT vendors and service-level expectations
• Oversee device lifecycle management, including setup, deployment, and maintenance
• Support onboarding and offboarding related to system access and devices
• Promote consistent IT security practices, backups, and system hygiene

What We're Looking For

Education & Experience

• 2+ years of experience in business systems management, IT systems administration, or a similar role
• Strong Salesforce Administration experience (Salesforce Admin certification preferred)
• Hands-on Power BI experience, including data modeling, DAX, and dashboard development
• Experience administering Microsoft 365, Azure AD/Entra, and device management tools
• Demonstrated success improving workflows through technology and automation

Skills & Attributes

• Strong communicator able to collaborate across technical and non-technical teams
• Analytical problem-solver who translates business needs into system solutions
• Highly organized with strong documentation and governance discipline
• Able to balance project-based work with operational support
• Comfortable working independently and making technical recommendations
• Experience supporting multi-state, field-based teams is a plus

Work Location & Schedule

• Must be based in or near Richmond, VA
• Regular in-office presence required

Compensation & Benefits

• Competitive salary based on experience
• Comprehensive benefits package, including medical, dental, vision, and retirement options
• Paid time off and paid holidays

About Medworks

Medworks is a surgical equipment support and services provider specializing in urology, gynecology, and general surgical procedures. Since 2005, we've partnered with hospitals and surgery centers to provide reliable equipment services and procedural support-guided by our GRIT values: Growth, Readiness, Integrity, and Teamwork.

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Medworks is an equal opportunity employer.