Automotive Service Receptionist

Job Description

Job Description

AUTOMOTIVE SERVICE RECEPTIONIST / CASHIER

Merrick Jeep Chrysler Dodge RAM | VIP Automotive Group

???? Merrick, NY
???? Full-Time | Part-Time Opportunities Available
???? $18.00 – $20.00 Per Hour Based on Experience
???? Multiple Schedule Options | Saturdays Required

JOIN OUR AUTOMOTIVE SERVICE TEAM!

Merrick Jeep Chrysler Dodge RAM, part of the VIP Automotive Group, is seeking a professional, customer-focused Automotive Service Receptionist / Cashier to join our growing dealership team.

This is an excellent opportunity for candidates with experience in automotive service reception, dealership cashiering, customer service, administrative support, or front desk operations.

The ideal candidate is organized, detail-oriented, professional, and comfortable handling customer payments, answering telephone calls, maintaining service paperwork, and supporting our automotive service and parts departments.

At VIP Automotive Group, we are committed to creating exceptional value and experiences for every customer. Our mission is to empower and engage our team to deliver an exceptional automotive experience in a fulfilling environment.

We offer a professional working environment, continuous training, and opportunities for career growth and advancement from within.

Learn more about our organization:

POSITION SUMMARY

The Automotive Service Receptionist / Cashier plays an important role in the daily operations of the dealership's service department.

This position is responsible for greeting customers, processing payments, reconciling repair orders, maintaining accurate records, assisting with telephone coverage, and providing administrative support to the service and parts departments.

Candidates with automotive dealership experience, cashiering experience, customer service skills, or administrative backgrounds are encouraged to apply.

SCHEDULE OPTIONS

Schedule 1:

• Monday, Wednesday, Thursday, Friday: 9:00 AM – 6:00 PM

• Saturday: 7:30 AM – 4:00 PM

• Tuesday & Sunday: OFF

Schedule 2:

• Monday – Thursday: 9:00 AM – 6:00 PM

• Saturday: 7:30 AM – 4:00 PM

• Friday & Sunday: OFF

Part - time opportunities may be available.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Reconcile customer repair orders, service invoices, and customer bills.

• Receive and process customer payments, including cash, checks, and credit cards.

• Accurately record payments, make change, and issue customer receipts.

• Provide professional customer service while addressing questions and concerns.

• Handle customer complaints with professionalism and refer issues to the appropriate manager when necessary.

• Maintain and organize repair orders, parts invoices, rental forms, and dealership documentation.

• Identify and report missing paperwork and maintain accurate filing systems.

• Close open service invoices and assist with daily accounting procedures.

• Reconcile gas purchase statements.

• Assist with telephone coverage for the automotive service and parts departments.

• Provide clerical and administrative support to service and parts management.

• Generate repair orders (ROs) and assist with service department documentation.

• Process internal paperwork for new and used vehicle transactions.

• Assist with the dealership's WE OWE process and maintain accurate records.

• Stay informed about dealership products, services, pricing, and customer offerings.

• Maintain a professional appearance and a clean, organized work area.

• Perform additional administrative duties as assigned.

QUALIFICATIONS

• Previous customer service, cashier, receptionist, or administrative experience preferred.

• Automotive dealership or service department experience is a plus.

• Strong communication and customer service skills.

• Ability to accurately process payments and maintain financial records.

• Strong organizational skills and attention to detail.

• Comfortable answering phones and assisting multiple departments.

• Ability to work independently and as part of a team.

• Professional demeanor and commitment to customer satisfaction.

• Basic computer skills and the ability to learn dealership management systems.

Candidates must be able to perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

COMPENSATION

$18.00 – $20.00 per hour, based on experience.

Compensation is based on qualifications, relevant experience, and demonstrated skills.

EMPLOYEE BENEFITS

VIP Automotive Group offers a comprehensive benefits package, including:

• Medical and Dental Insurance

• 401(k) Retirement Plan

• Paid Time Off (PTO)

• Employee Discounts on Vehicle Purchases, Parts, and Service

• Short-Term Disability and Long-Term Disability Plans

• Supplemental Life Insurance

• Employee Recognition Programs

• Professional Development and Training

• Opportunities for Career Advancement

• Retirement Benefits

Eligibility for benefits is subject to applicable plan terms and employment requirements.

WHY JOIN VIP AUTOMOTIVE GROUP?

VIP Automotive Group is known for its exceptional leadership, customer-focused culture, and commitment to employee development.

Our team members enjoy:

• A professional and supportive working environment.

• Continuous training and opportunities to develop new skills.

• Career advancement opportunities within a growing automotive group.

• The opportunity to contribute to an exceptional customer experience.

Start your career with Merrick Jeep Chrysler Dodge RAM and become part of the VIP Automotive Group team!

APPLY TODAY!

If you have experience in customer service, cashiering, dealership reception, administrative support, or automotive service operations, we encourage you to apply.

Join a team that values professionalism, teamwork, customer satisfaction, and career growth.

VIP Automotive Group is an Equal Opportunity Employer.