Health Care Customer Service Representative

Position Overview

We are seeking a Health Care Customer Service Representative to support patients, providers, brokers, and healthcare teams by coordinating communications, assisting with benefits and enrollment processes, and ensuring seamless transitions of care. This individual will serve as a key liaison between patients and healthcare resources while delivering exceptional customer service in a fast-paced healthcare environment.

Key ResponsibilitiesPatient & Provider Support

• Serve as a liaison between patients, providers, and healthcare teams.

• Educate patients regarding Emergency Room (ER) visits, inpatient hospital resources, and Early Bird Alert portal programs.

• Manage inbound and outbound communication with patients, providers, and healthcare partners.

• Assist with care coordination efforts to ensure smooth transitions between healthcare settings.

Benefits & Enrollment Assistance

• Provide support with member enrollment and benefits-related inquiries.

• Collaborate with brokers, benefits specialists, and healthcare stakeholders.

• Assist patients and members with understanding healthcare coverage and available resources.

• Perform insurance verification and benefit verification activities.

Administrative & Customer Service Support

• Handle high-volume inbound and outbound calls in a call center environment.

• Document patient interactions accurately and maintain detailed records.

• Enter and update data within healthcare systems and Excel spreadsheets.

• Support prior authorization processes and other healthcare administrative functions.

• Ensure timely follow-up and resolution of patient and provider inquiries.

Required Qualifications

• Minimum of 2 years of experience in a managed care, healthcare, or health insurance environment.

• Strong customer service experience, preferably in a healthcare or call center setting.

• Experience with:

• Care coordination

• Insurance verification

• Benefit verification

• Prior authorizations

• Data entry and record management

• Proficiency with Microsoft Word and Excel.

• Familiarity with medical terminology.

• Strong communication, organizational, and multitasking skills.

Preferred Qualifications

• Medical Assistant certification or similar advanced healthcare certification.

• Nursing school coursework or healthcare clinical background .

• Experience supporting healthcare enrollment, patient advocacy, or care management programs.

• Project coordination or administrative healthcare support experience.

Top Skills

• Customer Service

• Care Coordination

• Call Center Environment

• Prior Authorization

• Insurance Verification

• Benefit Verification

• Data Entry

• Excel Data Entry

• Medical Terminology

• Healthcare Administration

Experience Level

Entry Level

Ideal Candidate

The ideal candidate is a compassionate and detail-oriented professional who enjoys helping patients navigate healthcare services. They are comfortable managing multiple priorities, working in a call center environment, and collaborating with providers, patients, and healthcare stakeholders to deliver a positive member experience.

Job Type & Location

This is a Contract position based out of Glendale, CA.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Glendale,CA.

Application Deadline

This position is anticipated to close on Jul 15, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.