Computer Support Specialist

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Farmers Mutual of Nebraska is seeking a Computer Support Specialist in our IT Department - an exceptional individual who is intuitive, motivated, and skilled. We're experiencing incredible growth and are on the search for individuals who would like to grow with us. With a competitive salary and excellent benefits package, expanding beyond health insurance and a generous 401K, we offer an employee wellness program, a hybrid work-from-home policy for eligible employees (though all candidates must be available to work in our Lincoln Home Office for training and development), pension plan, and so much more. Please supply a cover letter and resume. Applications with cover letters will be given preferential review.

Be a part of a rock-solid company with deep Midwest roots. If our core values resonate with you, we encourage you to apply to be a Farmers Mutual Computer Support Specialist today!

Core values include: Integrity - Service - Excellence - Stability - Strength - Respect - Teamwork

General Function of a Computer Support Specialist:

Persons employed in this position are responsible for, but not limited to, assisting company employees and agents with the proper operation of computer hardware and software. May also serve as backup Computer Operator when needed.

Duties and Responsibilities of a Computer Support Specialist:

• Assist agents and company personnel over the phone and in person with the use of company supplied hardware and software software..
• Clearly communicate directions to people who may have limited computer knowledge.
• Assist district offices with questions relating to their communications equipment.
• Place and monitor service calls to vendors as directed by Network Manager.
• Perform remote diagnostics on communications equipment and perform maintenance as needed.
• Assist in managing excess computer hardware inventory.
• Perform hardware maintenance and repair.
• Set up and install desktop PC hardware and software.
• Assist in network management.
• Manage tickets in a timely manner
• Assist with internet access including e-mail.
• Report to work on a timely and regular basis.

In addition to the duties and responsibilities set forth above, the employee occasionally may be asked to assist in other duties throughout the company on an as-needed basis. At no time will any employee be expected to perform any duties, which he or she is not mentally or physically capable of performing.

Qualifications of a Computer Support Specialist:

• High School graduate or equivalent with courses in bookkeeping and mathematics preferred. Two years of technical school background in information technology preferred.
• Must have a minimum of one-year office experience and be familiar with operation of personal computer hardware and software.
• Strong communication skills and good people skills to effectively interact with company personnel and agents are a must.
• Must demonstrate problem-solving aptitude.
• Ability to work on own initiative recognizing timeliness of all responsibilities and functions is required.
• Capable of lifting up to 50 lbs.

Farmers Mutual recognizes that an individual with a disability may require an accommodation to enable them to successfully perform a job function. Should you require such an accommodation, please indicate the job function and suggested accommodation during the interview process. Farmers Mutual will attempt to make reasonable accommodations.