Desktop Support Specialist

Job TitleResponsibilities:Establish computer accounts for new hires and rehires, manage account permissions upon approval, and conduct account exit procedures for departing employeesCreate new telephone accounts for desk phones and mobile devices upon request and approvalProvide assistance to users experiencing account difficulties, including password resets, account lockouts, and two-factor authentication setup and usageLiaise with mobile phone vendors for the procurement, troubleshooting, and removal of mobile phones and hotspot devicesParticipate in weekly New Hire Orientation meetings to facilitate new employee account onboardingSupport other physical IT tasks, such as system lifecycle activities, IT space organization, and general maintenance of technical areasPerform other duties as assignedRequirements:7+ years of experience in IT supportProficiency in Windows, Mac, and Linux operating systemsExceptional technical verbal and written communication skillsAbility to communicate professionally and courteously with colleagues and clientsProactive, energetic, possessing strong organizational skills and the capacity to prioritize workloadDetail-oriented and capable of efficiently managing a diverse range of tasksAdept at effective time management, triage, and prioritization based on production requirementsCapable of regularly lifting 50 lbs