Client Success Executive

Overview As a Client Success Executive (CSE), you will be a strategic partner and advocate for our clients. Your mission is to ensure their success, satisfaction, and long-term growth with Altera. In this role, you will manage client relationships, oversee daily operations, and provide strategic advice to help our clients succeed. You will work with teams across Altera to align our efforts with client goals, drive performance, and build lasting partnerships. Key Responsibilities Client Advocacy & Relationships: Serve as the main point of contact and internal advocate for your clients. Build strong, trusted relationships with key stakeholders to drive satisfaction and improve our Net Promoter Score (NPS). Strategic Planning: Lead strategic reviews with clients to assess performance, align on goals, and find opportunities for growth. Develop and execute custom success plans for each client. Performance Monitoring: Track key performance indicators (KPIs) to ensure client goals are being met. Analyze client data to identify trends, risks, and opportunities for improvement. Operational Excellence: Oversee day-to-day client operations to ensure a smooth and positive experience. Partner with finance to manage account health and contracts. Growth & Expansion: Identify opportunities for growth within your client accounts. Help cultivate client references and success stories. Qualifications Experience: 2–4 years of experience in a client-facing role (such as account management, client success, or consulting). Demonstrated success in growing client accounts and improving satisfaction metrics. Experience with strategic planning, tracking KPIs, and working with cross-functional teams. Excellent communication, analytical, and problem-solving skills. Education: Bachelor’s degree (Preferred). Working Arrangements This is a remote position. Standard work week, but may require occasional after-hours support to meet client needs. Travel Up to 10% travel may be required for client meetings and strategic reviews. Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example. Salary Range $70,000 - $80,000 USD Why Altera? At Altera Digital Health, you will have the opportunity to profoundly impact the lives of patients by empowering healthcare providers to deliver superior care. You will join a passionate and gifted team committed to innovation and excellence. We offer a competitive compensation and benefits package and the opportunity to work in a fast-paced and dynamic environment. At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award‑winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries. We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work. Follow us on LinkedIn to learn more about our culture, values, and career opportunities. Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants who require a reasonable accommodation due to a disability may contact us by email at View email address on click.appcast.io. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status. Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.