Wheel Chair Escorts - OSU Wexner Medical Center - $17/hr

About Towne

Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne's 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit and follow us on LinkedIn.


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Job Details

• Wheel Chair Escort - OSU Wexner Medical Center
  
• Starting Pay $17 per hour
  
• No experience needed
  
• Weekdays, 9am to 5pm or 11am to 7pm
  
• Weekends, 9am to 5pm
  

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $15 per hour.

Work Schedule: The potential work schedule for this position is weekdays, 9am to 5pm, or 11am to 7pm, or weekends, 9am to 5pm.

Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan.

Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.

Seasonal and temporary roles are not eligible for benefits outlined above.

SUMMARY

The Wheelchair Escort is responsible for providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay. The Wheelchair Escort is also responsible for transfer and transport of all patients from outside the facility to a designated location within the facility wheelchair as well as assisting guests with luggage including delivery and pick up of guest luggage during guest arrival and departure.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s) - % of Time

• Maintain pleasant, friendly and professional demeanor with all guests, location staff and co-workers. Acknowledge and greet guests within 30 seconds while maintaining a professional and friendly demeanor. Use guest last name at all times when appropriate. Explain all procedures to the patient prior to beginning transfer.-20%
• Manage and respond timely to all pick up or discharge orders. Collect transport equipment and return it to the appropriate storage area. Responsible for doing "wipe downs" of equipment (i.e. wheelchair) after each use with appropriate cleaning supplies. Ensure patient comfort, safety and privacy at all times.-20%
• Communicate patient needs to clinical staff upon arrival to the designated area. Communicate patient arrival and/or departure to appropriate clinical staff. Must perform a physical handoff with receiving clinical staff. Ensure that patients are not left unattended while in the care of the escort. Utilize proper safe patient handling techniques.-10%
• Escort visitors as needed between departments; provide way finding services as needed. Demonstrate proper use of the patient escort tracking system/log sheets. Be familiar with hospital emergency codes and procedures in accordance with JCAHO standards. Maintain accuracy and composure while under pressure.-20%
• Appropriately use salutation of the day. Use Towne Park proper phone etiquette. Post up in appropriate areas when not completing tasks. Knowledge of all meeting rooms, amenities as well as main attractions in the area, parking rates, etc. Conduct an effective and efficient room presentation.-20%
• Assist with the delivery and pick up of items to guest rooms. Open all car and location doors for all guests. Assure all guests and luggage are safely transported to/from assigned destinations. Continually monitor and maintain cleanliness and order of guest services area. Protect guest confidentiality in accordance with HIPPA requirements.-10%

The total amount of time for all functions of the job - 100%

QUALIFICATIONS

Education:

• High school diploma or general education degree (GED);

Required Licensure, Certification, etc.:

• Must be at least 18 years of age and be able to pass a criminal background and drug screen

Work Experience:

• One to three months related experience and/or training; OR equivalent combination of education and experience without High school diploma or GED

Knowledge:

• Knowledge of hospitality services

Skills:

• Ability to read and write standard English language
• Ability to read and comprehend simple instructions, short correspondence and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Operations using units of American money
• Ability to understand 24 hour and military time systems

SCOPE

Authority to Act:

• Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

Budget Responsibility:

• The employee has control over resources available only.

WORKING CONDITIONS & PHYSICAL DEMANDS

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements

Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Working Environment

The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.

Travel

Travel of up to 5% may be required.

ACKNOWLEDGEMENT AND ACCEPTANCE

I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.

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