Automotive Service Advisor

Job Description

Job Description

TOP DOG SERVICE ADVISORS WANTED AT MOSS BROS AUTO GROUP!

Yes, the ones who actually follow up with their customers.

Are you consistently one of the best Service Advisors in your store? Do you know your HPRO, CSI and ELR? Can you present an MPI without starting every sentence with “The technician says…”?

Excellent. We should probably talk.

We're looking for proven, competitive Service Advisors who know how to build relationships, sell ethically, communicate, follow up, and produce. In other words…

A professional Service Advisor. Apparently, we needed to clarify. 

And definitely not someone who thinks follow-up means checking whether the customer called back yet.

We’re looking for PRODUCERS.

DO YOU KNOW YOUR NUMBERS?

We’re talking about the advisor who knows their numbers without asking the manager to pull the report.

The advisor who knows:

• Hours Per RO
• CSI
• ELR
• Maintenance sales
• Declined work
• Tire sales
• Follow-up performance

If someone asks how your month is going and your answer is: “Pretty good, I think…” We may need to talk.

If you answer with your actual numbers? NOW we’re talking.

WE WANT THE ADVISOR EVERYONE ELSE IS CHASING.

The advisor customers ask for by name.

The advisor technicians actually want writing for them. Yes, those exist.

The advisor who can look at an MPI with 14 recommendations and doesn't immediately develop a mysterious stomachache.

The advisor who can professionally present $3,500 in legitimate recommended work without sounding like they're reading the inspection report for the first time.

The advisor who follows up. The advisor who communicates. The advisor who takes ownership. And when something goes sideways? They don't suddenly become a detective trying to figure out whose fault it was.

They handle it.

SIX-FIGURE EARNING POTENTIAL

Top Dogs shouldn't have puppy paychecks.

Our compensation structure is designed to reward advisors who produce results while taking exceptional care of customers.

What You Can Expect:

• Six-figure earning potential for top performers
• Performance-driven compensation
• Consistent service opportunities
• Established processes
• Management support and coaching
• Benefits
• Career growth opportunities
• A competitive environment
• The ability to earn more when you produce more

Crazy concept, we know.

THIS ISN’T FOR EVERYONE.

If you're looking for somewhere to show up, write a few ROs, wait for customers to approve everything themselves, and head home… Keep scrolling.

If “I called them” means one phone call at 9:12 AM followed by six hours of complete radio silence… Definitely keep scrolling.

But if you're competitive…

If you follow up…

If you want coaching…

If you know there is always another tenth of an hour, another maintenance opportunity, another customer relationship, and another level you can reach…

We should talk.

THINK YOU’RE A TOP DOG?

PROVE IT.

Bring your numbers.

Bring your CSI.

Bring your production.

Bring your competitive drive.

We'll bring the opportunity.

READY TO BET ON YOURSELF?

Apply today.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.