Customer Service Representative

Customer Service RepresentativeOverview Customer Service Representative | Mayfield Village, OH Some of our clients have been bringing their pets here for decades. They call to book a new puppy's first vaccines, check in about the senior dog they've had since he was a puppy, and by the second visit they know your name. At Village Veterinary Clinic in Mayfield Village, the front desk is where more than 50 years of relationships keep growing. We're hiring a full-time Customer Service Representative to be the first voice our clients hear and a face they look forward to seeing.About the Practice We've cared for pets in Mayfield Village since 1972, serving Mayfield, Highland Heights, Willoughby, Mentor, and beyond. We're a full-service companion animal hospital focused on comprehensive wellness care and current standards of care. Our greatest source of pride is the trust our clients place in us, and the relationships we've built with them and their pets over the years.What You'll Help Make PossibleClients who feel recognized and welcomed every time they call or walk inA well-scheduled day that keeps appointments running on timeClear answers that help clients feel confident about their pet's careAccurate records and payments that keep things running smoothly behind the scenesClient relationships that carry on to the next generation of petsWhat We're Looking ForRequired:1-2 years of experience in a veterinary settingAvailability for 9 to 10 hour day shifts, including rotating weekendsComfortable using computers, phone systems, and scheduling or practice-management softwarePreferred:Warm, clear communication in person and on the phoneOrganized and detail-orientedCalm and kind when the phones get busyEnjoys building long-term relationships with clientsScheduleFull-time, Day shift9 to 10 hour shiftsRotating weekendsNo holiday shifts requiredCompensation Compensation for this role starts at $18.00 per hour, with final pay based on experience and role alignment.What's in it for you?Competitive pay, based on experienceMedical, dental, vision, and life insuranceFree virtual mental healthcare for household (13+)Pet care discounts for your personal petsPTO, floating holidays, parental leave, and military leaveA robust Employee Assistance Program (from finances to wellness and everything in between)Access to Encore Vet Group's library of training, CE, and career development resourcesA 401(k) with up to 5% company match.Want to work somewhere you can grow, belong, and be part of something special? Apply today! Encore Vet Group