Support Services Operator

Support Services Operator

ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $29.00 - $29.00 per hour.

Key Purpose

Team members in this job perform and oversee a variety of duties, including office services, audio visual and workplace technology support, assistance conference room management, light facilities maintenance, setups and event management support, to include administrative duties using DWG, CAD and space planning. Supporting our client and working as a team are essential parts of the workday. This person will be cross trained in all services. Other duties included as business needs.

Success Criteria

• Comply with safety rules, policies, and procedures
• Perform work assignments in a team with other employees
• Follow all company procedures, policies, and rules
• Take direction and respond to supervision
• Professionally communicate with the supervisor, Commercial Services Manager, co-workers, managers, and customers
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand customer service and satisfaction
• Manage Cleaning and other Support Services Bill to Par level

Key Areas of Collaboration and Influence

• A solid commitment to the Employee experience
• Always remember safety first
• Build respectful relationships with all teammates and quests
• Willingness to take directions from all levels of management
• Coordinate activities with other internal departments

Ideal Candidate Experience

• High School diploma or equivalent
• 1+ years of experience in a relevant field: Dock or shipping/receiving, Facilities Management, Mail Center, Call Center/ Administrative environment
• Knowledge of Microsoft Office functions (Word, Excel, PowerPoint, Outlook)
• Knowledge of basic mathematics and general office practices
• Ability to determine work priorities
• Work well with others in a team setting
• Ability to work independently occasionally

Key Accountabilities

• Conference/meeting room management and site event support (including but not limited to scheduling, set up, cleaning, break down, resetting, etc.)
• Assist with Inspecting all received packages according to safety standards
• Assist with Shipping packages (including international shipments)
• Assist with receiving daily deliveries from UPS, FedEx Express, FedEx Ground. As well as any other courier drop offs
• Receive, check in, and document incoming pallet shipments (assist with this function)
• Check inbound packages into Web Based Tracking System
• Event support setups, client communication platform, and interactions with Food and IFM teams to ensure request are completed in a timely manner
• Sort and separate packages by assigned building
• Deliver packages, mail, supplies, etc. to the proper recipient
• Always keep loading dock and receiving area clean and organized
• Assist with site inventory and audits
• Facilities maintenance support (including but not limited to changing light bulbs, changing air filters, minor patching and painting, printer operation support, liaising with landlord to support work order requests, and assisting Technical Services Team as needed with preventative maintenance tasks which would include the escorting of subcontractors while they are on site).

Physical Demands & Work Environment

• Work up to 8 hours a day on your feet, excluding breaks
• Must be able to lift up to 50 lbs.
• Come to work properly dressed according to the dress code
• Employee must be able to work under pressure and time deadlines during peak periods
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
• Occasionally exposed to wet and/or humid conditions
• The noise level in the work environment is frequently loud

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

As a global organization ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and positively influence the market wherever we operate.