Food Service Worker II

The best thing about this role Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible. What you'll do Completes assigned functions within the Food and Nutrition Service department, excellent customer service, operates and maintains the dietary food equipment. Through constant interactions with customers, physicians, nursing, and visitors will provide efficient, courteous, and accurate service. Performs a variety of routine duties in the sanitation area of the Food and Nutrition Service Department. As assigned; promotes meal assistance to all patients on a daily basis (Including meal selection, service and retrieval). Accurately serves food and beverage to patients in accordance with the patient’s diet prescription. Verbally communicates patient concerns with the clinical dietitian i.e. education needs, inadequate meal consumption, etc. Competently, uses dietary software for patient diet information, ordering and ticketing. Adheres to all cash handling guidelines. Essential Job Functions Visits all patients on assigned floors for menu selections as observed/reviewed by Clinic Nutrition Manager and Food and Nutrition Service Leader. Deliver trays and obtains menu selections tactfully and with concern for patient well-being as indicated by observation, nursing feedback and patient survey ratings. Maintains accurate cash drawers as observed by the Leader completing the cash deposit. Performs a variety of customer, food and sanitation related activities, troubleshooting as Develop and maintain 100% of the time excellent communication skills with patients, customers and coworkers. Respond to patient and customer issues and concerns in a timely manner as observed by Food and Nutrition Service Department Leader and feedback from other staff. Assesses the needs of the customer, and delivers products to meet these needs as reflected on biannual retail survey and random customer interviews by Leader Records food temperatures during meal hours, and takes action when temperatures are not to Standards Adheres to the BHN Personal Appearance policy and wears provided uniforms during scheduled Completes all daily washing and sanitizing 100% of the time as observed by Food and Nutrition Service Department Leader and feedback from other staff. Any exceptions will be reported to the Food and Nutrition Service Department Leader. Maintains a safe and clean work area 100% of the time as observed by Food and Nutrition Service Department Leader and feedback from other staff. 100% compliance on all record keeping requirements. Perform all assigned daily and monthly cleaning as observed by Food and Nutrition Service Department Leader. Completes weekly cleaning list as observed by the Food and Nutrition Service Department Performs appropriate role with regard to equipment maintenance and supplies. Respects and uses equipment appropriately 100% of the time as observed by Food and Nutrition Service Department Leader and feedback from other staff. Will train new employees in the correct manner of workflows as observed by the Leader. Will clean and stock immediate work area before leaving at end of shift as observed by FSW III or Controls food and paper waste and uses resources efficiently as observed by FSW III and Leader. Maintains and checks floor par stocks on assigned floors and on call rooms as observed by Food and Nutrition Service Department Leader, Nursing Staff and feedback from other coworkers. Ensures excellent customer service. Will present a professional courteous manner 100% of the time when dealing with patients, physicians, visitors and staff as observed by Food and Nutrition Service Department Leader and feedback from other staff. Any exceptions are to be reported to the Food and Nutrition Service Department Leader. Will greet each patient and customer with a smile and a helpful demeanor, 100% of the time as observed by Leader. Will resolve customer complaints in a polite manner, with an eye to resolution that meets the expectations of the patient or customer. Treats co-workers with respect and allows for different work styles and viewpoints. Plays an active role in department huddles. Performs similar or related duties as requested or directed. What we need from you Education/Qualifications: High School Diploma or GED, preferred Experience: Minimum 1 year of previous food service experience, required Skills: Communication Building Relationships Listening Computer Skills Attention to detail Physical Requirements: Medium Work - Exerting up to 50 lbs. for force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects Occasional balancing, climbing, crouching, grasping, hearing, kneeling, lifting, pulling, pushing, reaching, repetitive motion, standing, stooping, visual acuity (color, depth, perception) Frequent typing/clerical/dexterity, seeing/monitor/computer use, talking. Constant walking Hazards: Occasional bodily fluids/bloodborne exposure, burns, chemical Working conditions: Occasional noise, wet and/or humid, mists, odors Travel: The job may require travel from time-to-time, but not on a regular basis Total Rewards Bassett Healthcare Network’s commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include: Paid time off, including company holidays, vacation, and sick time Medical, dental and vision insurance Life insurance and disability protection Retirement benefits including an employer match And more! Specific benefit offerings may vary by location and/or position. Pay Range Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement. Pay Range Minimum: USD $18.02/Hr. Pay Range Maximum: USD $27.03/Hr. We love the difference people bring We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law. #J-18808-Ljbffr