Electronic Security Banking Specialist 2

Banking Service Technician

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Banking Service Technician to join our amazing culture. In this role, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs and small projects business. As a Banking Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Our Training and Your Experience:

• Installs, programs, tests, repairs, and services a variety of non-routine systems and equipment for drive-up, locksmith, and electronic projects, ATM/TCR.
• Troubleshoots, repairs, and replaces all components of remote, audio, and video equipment.
• Responds to moderately complex customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis.
• Estimates cost, time, and materials for replacement equipment.
• Cleans, maintains, adjusts, calibrates, and services equipment used in the performance of duties.
• Executes all work in accordance with State and local regulations, general best practices as well as company health and safety policies and procedures.
• Acts as "our customer's best service provider" at all times thereby ensuring Convergint is the customer's first choice for service.
• Communicates with and works with the other team members consistently to improve overall operations of the Convergint Center, and company.
• Keeps up to date and informed on all company policies.
• Presents a professional image of Convergint at all times in appearance and behavior.
• Performs other duties and responsibilities as requested or required.

What You'll Need:

• Strong knowledge of drive up, locking and electronic systems specific to banking industry.
• Strong knowledge of Digital Video Recorders (DVR's) and Network Video Recorders (NVR's) connected to the remote system.
• Strong knowledge of mechanical and electrical systems.
• Advanced communication skills both oral and written.
• Adaptability Responds effectively to changes in situation or information.

Company Benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements:

Education: High School/GED or equivalent experience

Minimum Experience: 3-5 years locksmiths, drive-up and electronic, ATM's/TCR.

• 3 years Banking Specialist experience within a commercial, industrial, or facilities operation setting

Preferred Experience:

• 3 years in 1 or more of the following industries: security, electronic, banking equipment

Pay range: $38-45/HR USD

Convergint is an Equal Opportunity Employer.