Lead Driver

Description

Miami Jewish Health is one of the largest providers of healthcare and living options for aging adults in the Southeast. We operate Florida PACE (Program of All-Inclusive Care for the Elderly) Centers, the largest PACE program in Florida, which serves as health plan, healthcare provider, and social center designed for older adults with complex medical needs. We have four adult day health centers that serve participants in Miami-Dade and Broward counties.

Our careers are challenging, meaningful and rewarding. Join us now to do purposeful work in supporting our community's seniors and their families.

The following Job Description will also apply at Broward Pace Program sites.

Job Title: Lead Driver (Florida PACE Centers)

Job Summary

The Lead Driver serves as the on-site leader for transportation operations at Florida PACE Centers. This role bridges communication between drivers and transportation coordinators, ensuring smooth day-to-day operations. The Lead Driver is responsible for resolving immediate issues, supporting drivers, and maintaining compliance with safety and service standards. This position requires strong leadership, problem-solving skills, and a commitment to providing safe, reliable, and compassionate transportation for PACE participants.

Essential Job Functions

Leadership & Supervision

• Acts as the primary point of contact for drivers, providing guidance and support.
• Trains and mentors new drivers on company policies, safety procedures, and customer service standards under Transportation Management guidance.
• Monitors driver performance and provides feedback to improve efficiency and compliance.

Scheduling & Coordination

• Assists Transportation Coordinator in planning and adjusting routes to ensure timely patient pickups and drop-offs.
• Coordinates with dispatchers to resolve scheduling conflicts and optimize routes for efficiency.
• Serves as back up for when coordinator is out of the office. Needs to be proficient using Transportation Software.

Safety & Compliance

• Enforces adherence to traffic laws, DOT regulations, and company safety protocols.
• Conducts random audits and ride-alongs to ensure safe driving practices and participant satisfaction.
• Conducts weekly safety hurdles on drivers' safety, customer service and emergency protocols.
• Reports and documents accidents, incidents, and mechanical issues promptly to Management.

Vehicle Maintenance Oversight

• Ensures vehicles are inspected regularly and maintained in safe operating condition.
• Schedules repairs or servicing as needed.

Customer Service

• Handles escalated passenger concerns or complaints professionally.
• Promotes a positive experience for patients by ensuring drivers provide compassionate assistance.

Administrative Duties

• Maintains accurate logs, mileage reports, and compliance documentation.
• Prepares performance reports and communicate updates to management.

Emergency & Problem-Solving

• Responds to unexpected issues such as vehicle breakdowns or route disruptions.
• Implements contingency plans to minimize service interruptions.

Covering Drivers Routes

• Provides coverage for driver routes as needed to support operational requirements

Job Requirements

Education:

• High School Diploma or GED required.
• Associate degree preferred.

Experience:

• Minimum 2 years driving passenger vehicles (bus or van) with wheelchair accessibility.
• 2 years of experience transporting elderly or disabled individuals.
• Leadership experience in transportation or logistics preferred.

Licenses/Certifications:

• Valid Florida Commercial Driver's License
• Clean driving record

Abilities Required

• Leadership experience in transportation or logistics preferred.
• Strong communication and interpersonal skills.
• Knowledge of local routes and traffic regulations.
• Ability to lift and assist participants; pass physical capability test.

Functional Demands

Environment Work Conditions:

• Normal working condition with adequate lighting and ventilation
• Toxic or caustic chemicals; bio-hazardous waste; flammable, explosive gas

Infectious Material Exposure:

• Routine exposure to blood/body fluids/tissues

Organizational Expectations

• Ensures that resident's/patient's rights are adhered to
• Demonstrates professionalism and accountability
• Demonstrates a caring attitude consistent with Miami Jewish EmpathicareSM toward MJH residents, patients, family members, employees, and other facility guests
• Demonstrates excellent communication skills
• Ensures confidentiality and security of patients' medical information
• Identifies and utilizes appropriate channels of communication
• Able to speak, read and write English
• Able to think and act calmly to meet unusual occurrences of the job
• Adheres to the organization's Mission, Vision and Values
• Participates in departmental activities, meetings and in-services and follows established guidelines
• Maintains a safe working environment

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We believe in the power of empathy, the value of relationships and the importance of a life well-lived. Come see why Miami Jewish Health is unlike anywhere you've ever worked before. We offer competitive compensation, medical/dental/vision coverage and a 403(b)-retirement savings plan for eligible full and part-time positions, free on-campus parking, an onsite fitness center and more.

Miami Jewish Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Miami Jewish Health and FL PACE Centers require a Level II background screening in accordance with Agency for Health Care Administration (AHCA) regulations as part of the onboarding process for all new hires. Information and resources related to the AHCA Level II background screening requirement is available at the following link: FL Clearinghouse | Florida Agency for Health Care Administration

This position involves operating a company vehicle or driving as part of job duties. Employment is contingent upon successfully passing a driving background investigation, which includes verification of a valid driver's license and review of your motor vehicle record to ensure compliance with company and legal standards.