Scheduling Supervisor (1.0 FTE) - Scheduling

Billings Clinic

You'll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet Recognition consecutively since 2006.

And you'll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine! You can make a difference here.

Billings Clinic is a community-owned, not-for-profit, physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic and how we are recognized nationally for our exceptional quality.

We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.

Billings Clinic is proud to be recognized for nursing excellence as a Magnet-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years.

All new employees must complete several pre-employment requirements prior to starting.

Shift: Day, Evenings, Nights, Weekends

Employment Status: Full-Time (.75 or greater)

Hours per Pay Period: 1.00 = 80 hours every two weeks (Non-Exempt)

Starting Wage DOE: $25.12 - 31.40

Implement the objectives, policies, and procedures that support the mission, vision, and values of Billings Clinic. Maintains the standards, customer relations, and practice in a designated service line. Accountabilities include: quality of services; short and long range planning to achieve goals and objectives; physician and interdepartmental/intradepartmental relations; personnel management; and providing leadership for the day-to-day operations. The scheduling team provides non-clinical support for all departments and their scheduling needs. Ensuring appropriate staffing levels for all areas and escalating staffing needs to the manager, as needed. Coordinates with manager and trainer for the continuity of hiring and training for new hires and existing staff.

In collaboration with physician leadership and other medical staff, leadership, and other health care providers, implements short and long range plans, which enhance department services.

Supports a realistic, cost-effective annual budget as outline by the department manager and director.

Participates in overall planning for annual department budget and establishing goals and objectives including target timelines.

Practices process improvement principles to assess and improve the quality of the service/care provided within the department.

Develops, retains, recruits, and leads a talented team committed to accomplishing the goals and objectives of Billings Clinic.

Demonstrates and encourages an ethic of open communication and teamwork throughout the organization.

Acts as resource to the staff, responding to questions and assists with problem resolution.

Plans appropriate staffing practices by maximizing the utilization of resources.

Forecasts and anticipates personnel needs while maintaining staffing at agreed upon budgetary levels.

Develops and implements customer service policies, procedures and standards relating to the telephone and communications operational support services and ensures staff adherence to such.

Responsible for daily rounding in all areas assigned.

Assesses assigned areas and ensures staff coverage for lunches and breaks.

Responsible for daily maintenance of KRONOS for assigned departments/staff.

Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations.

Meets all mandatory organizational and departmental requirements.

Performs all other duties as assigned or as needed to meet the needs of the department/organization.

Education: High School or GED. Preferred 2 Year / Associate Degree

Experience: 2 years of related experience and/or in department experience

Billings Clinic is Montana's largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana.

Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.