Guest Relations Specialist

Guest Relations Specialist

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to want to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the Role:

The Guest Relations Specialist plays a vital role in delivering a seamless and personalized guest experience, serving as a key point of contact throughout the guest journey. This position blends Front Desk and Concierge responsibilities to anticipate needs, resolve inquiries, and create memorable moments. The role requires strong attention to detail, adaptability, and a passion for service excellence. Success in this role comes from building relationships and delivering intuitive, luxury-level service at every interaction.

What You Will Do:

• Deliver exceptional guest service by managing check-in, check-out, and in-house guest requests
• Provide concierge-style assistance, including restaurant, transportation, and local activity recommendations
• Anticipate guest needs and resolve concerns promptly and professionally
• Maintain accurate guest profiles and input information into property systems
• Communicate effectively with internal departments to ensure seamless guest experiences
• Maintain knowledge of local attractions, dining, and experiences to enhance guest stays
• Support lobby presence and provide assistance throughout the hotel as needed
• Ensure all interactions reflect Four Seasons standards of professionalism and courtesy
• Work collaboratively with team members across departments

What You Bring:

• High school diploma or equivalent experience
• Previous Front Office experience (Front Desk and/or Concierge) preferred
• Strong interpersonal and communication skills, both in person and over the phone
• Fluency in English required
• Strong organizational skills with the ability to multitask and prioritize
• Ability to work independently and in a team environment
• Attention to detail and accuracy in systems and guest interactions
• Ability to learn and operate multiple computer systems
• Flexibility to work varied shifts, including mornings, evenings, weekends, and holidays
• Knowledge of local restaurants, attractions, and experiences preferred

What We Offer:

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Complimentary accommodations at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals
• 401(k) Retirement Plan

Schedule & Hours:

• Full-time schedule, including mornings, evenings, weekends, and holidays

Work Authorization:

• Candidates must have valid authorization to work in the United States at the time of application.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.