Director- Managed Services

Job Description

Job Description

Overview

170+ Years Strong. Industry Leader. Global Impact.
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.

The Pinkerton Director- Managed Services cultivates lasting relationships with clients by anticipating needs and recommending world-class corporate risk management solutions. Assigned to a specific geographic area, the Director ensures the achievement of business development objectives, effective employee management, and the consistent application of Pinkerton’s Service Delivery Standards to ensure optimal business results. This position will have a hybrid work schedule (remote/client locations).

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Establish and maintain "trusted advisor" relationships with new and existing clients.
• Regularly contact clients to ensure that the highest level of corporate risk management is delivered.
• Responsible for the year-over-year revenue growth of the assigned field office/geographic area.
• Communicate with the Managing Director regarding trends relative to fixed and variable costs and the financial impact of present and anticipated business activity.
• Review records and other financial data that impact revenue growth and profitability.
• Partner with the Sales Support and Marketing departments to identify client prospects and market trends.
• Participate in business development activities, including sales presentations, RFPs, and contract negotiations.
• Participate in local networking opportunities, including industry and/or client-sponsored events, seminars, and training.
• Submit requisitions for new and/or replacement positions associated with client contracts and partner with Pinkerton's Talent Acquisition/Human Resources team to review, interview, and orientate new employees assigned to billable positions.
• Effectively manage PDPs (Pinkerton Dedicated Professionals), Operation Managers where applicable, and other full and part-time employees through active communication and ongoing skill development.
• Conduct annual budget analysis and present field office budget to Pinkerton leadership.
• All other duties, as assigned.

Qualifications

Bachelor’s degree or above required with at least ten years of business management experience or an equivalent combination of education and experience sufficient to perform the job’s essential functions, as determined by the company.

• Financial skills including P&L, forecasting, and budget analysis.
• Proven experience managing and growing Fortune 500 accounts in the service area.
• Able to analyze complex data and develop innovative recommendations and solutions.
• Project management skills.
• Able to develop business leads into new client relationships.
• Effective written, verbal, and presentation skills.
• Able to successfully establish and maintain strong client relationships through a trusted risk advisor approach.
• Serve as an effective team leader.
• Monitor, coach, and develop employees up to expected performance standards.
• Able to adapt as the external environment and organization evolves.
• Maintain confidentiality when dealing with sensitive information.
• Client orientated and results driven.
• Computer skills; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing, and/or walking.
• May be required to use vehicle for performance of duties.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.