Gate Service Representative

BNSF: Memphis BNSF Memphis 4814 Lamar Ave. Memphis, TN 38118, USA Reporting to the Terminal Manager, the Gate Service Representative supports the intermodal trucking community by leveraging proprietary technology to perform intermodal gate transactions, maintenance, and repair at supported terminals and make timely operating decisions to ensure safe, efficient, and customer-oriented service. Responsibilities Service, repair, and perform preventative maintenance on Automated Gating System (AGS) equipment and its components Survey, repair, and troubleshoot overall system health and performance Proactively report on system specifications, operations, inventory needs, and site performance Explain site health information and provide technical insight on system repairs to client management Assist in testing new‑generation AGS components and provide reliability and suitability reports to management Assist with the install and commission of AGS equipment on site Accurately and efficiently process automated and manual gate transactions as needed, entering data into an office computer or handheld device for each unit as it enters or exits the intermodal terminal Maintain a client work environment in REMPREX vehicles, Driver’s Assistance Building and server room. What You’ll Need Requirements: High School diploma or equivalent Valid Driver’s License with a clean motor vehicle record (MVR) Demonstrated attention to detail An interest in and commitment to continual growth Strong interpersonal skills and a commitment to unwavering professionalism Ability to quickly analyze and solve problems in a high‑pressure environment with the ability to implement procedural modifications with minimal supervision Working knowledge of Microsoft Office applications. Basic technical orientation with computers, printers and multi‑line telephonic equipment. Mechanical aptitude with basic knowledge of networking hardware and software. Ability to multi‑task, demonstrate flexibility and persevere in an environment that with rapidly changing customer requests and requirements, seasonal variances in workload and industry needs and requirements. Must be able to adapt to extended or adjusted hours as needed in a 24/7/365 operation. Preferred: Previous experience in the intermodal industry Location & Schedule The position is 100% on site at our terminal: 5070 E. Shelby Drive, Memphis TN 38118 What We Offer All benefits mentioned below are based on eligibility and vary based on status, role and location. Flexible Spending Accounts. 401(k) Vacation, Sick & Paid Holidays Leaves of Absence Employee Assistance Program Employer-Paid Life & AD&D Insurance Employer-Paid Short & Long-Term Disability Voluntary Accident, Hospital Indemnity, Critical Illness and Life Insurance Tuition Reimbursement Employee Assistance Program Employee Referral Program Opportunities to Learn & Grow Your Career A Diverse & Inclusive Company Culture that offers genuine teamwork All employment offers will be made within the appropriate salary grade, taking into account key factors such as your location, relevant skills, experience, and expertise. Additionally, select positions may be eligible for a discretionary annual cash incentive program, designed to reward both individual and company performance. REMPREX is proud to be an equal opportunity employer. We are committed to building a diverse workforce and do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, REMPREX participates in the E-Verify program in certain locations, as required by law. As part of our pre‑employment process, we do require successful completion of a background check and for safety sensitive roles, a drug screen. REMPREX participates in eVerify. Click here for information about eVerify. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. REMPREX is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies : REMPREX does not accept unsolicited agency resumes. Please do not forward resumes to any REMPREX employee. REMPREX is not responsible for any fees related to unsolicited resumes. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr