Medical Receptionist

Location CenterWell Senior Primary Care office address: 7649 W Colonial Drive / #115; Orlando, FL 32818 Role Overview The Medical Receptionist operates a switchboard or multi‑line phone and maintains long distance call logs. Takes and distributes accurate messages. Greets visitors and determines the nature of their visit, issues visitor passes and maintains visitor logs, alerts appropriate parties of visitor arrival or directs visitors to the correct office, department or employee. Responds to routine inquiries from internal or external sources such as the organization's location, hours of operation, phone numbers, and/or email address. Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and work under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation. Responsibilities Operate switchboard or multi‑line phone systems. Maintain long‑distance call logs and distribute accurate messages. Greet visitors, issue passes, and maintain visitor logs. Alert appropriate parties of visitor arrival or direct visitors to the correct office, department, or employee. Respond to routine inquiries from internal or external sources about location, hours, phone numbers, and email addresses. Assist with miscellaneous administrative activities including booking meeting rooms, typing, organizing, and distributing mail. Process incoming and outgoing courier packages. Required Qualifications Experience in a fast‑pace/high‑volume environment. Experience with MS Outlook. Minimum of 1‑year professional experience as a Medical Receptionist in front‑office direct patient care contact. Basic computer knowledge. Team player with excellent communication skills. Willingness to learn and be cross‑trained in other roles based on business need. Must be able to speak, read and write in English and Spanish; required to complete a language proficiency assessment (ILR test). Preferred Qualifications Experience with HEDIS. Experience with Electronic Medical Records. Bilingual (English/Spanish). Previous experience in a geriatric setting. Schedule & Compensation Working hours: Scheduled 40 hours per week, Monday to Friday 8:00 AM – 5:00 PM. Local travel may be required; mileage is reimbursed. Pay range: $38,000 – $45,800 per year. Eligible for a bonus incentive plan. Benefits Humana offers a comprehensive benefits package that includes health, dental, and vision coverage; a 401(k) retirement savings plan with employer match; paid time off, holidays, volunteer time and jury duty pay; tuition assistance; scholarships for eligible dependents; parental and caregiver leave; employee charity matching; and network resource group participation. Legal Notice Equal Opportunity Employer. Humana is a non‑discriminatory employer and takes affirmative action in compliance with applicable laws. All employment decisions are based on job requirements. We do not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status. We also comply with federal affirmative action requirements. #J-18808-Ljbffr Humana