Crew Member - 8037 Burnet Rd

Job Description

Job Description

JOB DESCRIPTION

Job Title:                Crew Member

Reports To:            Site Manager

ABOUT US

At Cosmic Express, our Vision is to be a bright star in the communities we serve while providing an “Out of This World” experience for our Customers and Crew. Our Crew help bring this to life by executing our Mission to take every car to a new orbit of clean through cutting-edge technology and old-fashioned customer service. Our Core Values shine bright each day and guide every aspect of our business:

Culture Driven : We cultivate a culture of respect, reward, and recognition for our Crew, maintaining sky-high standards while ensuring fun is part of the journey.

Customer Focused : We pride ourselves in providing stellar service and value, leaving every Customer feeling “over-the-moon”.

Car Wash Quality Obsessed : We ensure cars get clean at warp speed with state-of-the-art technology, meticulously clean facilities, and a universe of free amenities.

Community Dedicated : We partner with local schools and organizations for sponsorships, fundraising, and volunteer events. We also prioritize eco-friendly practices by using sustainable chemicals and innovative water reclamation systems, minimizing our impact on the planet.

ABOUT THE JOB

Crew Members play a critical role in bringing our Vision and Mission to life. Here are some of the things that you will do each day:

• Smile and engage with every Customer in a friendly manner while utilizing verbal, audio, and visual cues to identify opportunities to elevate their experience.
• Add value to each Customer’s visit by prepping vehicles to be washed, helping to dry vehicle exteriors by hand in the vacuum lot, and remaining generally helpful along the way.
• Enthusiastically promote our products, services, membership plans, brand, promotions, and free amenities at every opportunity through natural conversation with each Customer.
• Help maintain our sky-high standards by keeping all areas of the Site clean, organized, stocked, and working properly while supporting with completing basic equipment maintenance as trained.
• Support Customers with managing their memberships, answering questions about our services, and partnering with other Crew for help with resolving concerns in a timely manner.
• Follow all processes, procedures, routines, and standards while maintaining constant awareness of surroundings to ensure safe navigation throughout the Site by Customers and Crew alike.

ABOUT THE PERKS

Working with us is a blast! We offer several perks for our Crew, including:

• A Fun Work Environment
• Competitive Hourly Pay
• Monthly BONUS Program
• Flexible Scheduling & NO LATE NIGHTS!
• Advancement Opportunities
• FREE Car Washes

ABOUT YOU

Above all, we’re looking for friendly and enthusiastic people with great communication skills who enjoy providing stellar customer service – we will teach you everything else you need to know!

Working at a car wash also means that you’ll have to be comfortable with:

• Getting your hands dirty
• A high probability of getting wet
• Working outdoors in varying weather conditions including heat and cold
• Being on your feet for extended periods of time while remaining active and engaged
• Lifting heavy objects (up to 25 lbs.) unassisted
• Working in a loud and fast-paced environment

This job description is not intended to be all-inclusive. Crew may perform other related duties as required to meet the ongoing needs of the organization.