CDD ~ Director of Program Compliance

Full-Time | Kansas City, MO | Office & Program Sites | Exempt | $78,000-$82,000/year + Full Benefits CDD is seeking an experienced Director of Compliance and Operations to provide agency-wide leadership for regulatory compliance, quality assurance, operational systems, fleet administration, facilities coordination, asset controls, and internal process improvement. Reporting to the Chief Executive Officer, this role supervises the Compliance Specialist and Operations Coordinator, establishes priorities and performance expectations, reviews work products, resolves barriers, and ensures that compliance and operational activities support safe, efficient, accountable, and high-quality services across CDD programs. Broad Organizational Impact: Lead both compliance and operational functions that support safe, efficient, accountable, and high-quality services across CDD programs. Compliance & Quality Leadership: Guide audit processes, corrective actions, regulatory readiness, and risk-based decision-making across the organization. Operations Ownership: Oversee fleet, facilities coordination, asset controls, operational systems, vendors, and process improvement. Cross-Functional Partnership: Work closely with facilities, information technology, finance, human resources, program leadership, and executive leadership. Mission-Driven Work: Help strengthen the systems and accountability that support people with developmental disabilities throughout CDD. Director of Program Compliance Full-Time | Kansas City, MO | Office & Program Sites | Exempt | $78,000-$82,000/year + Full Benefits CDD is seeking an experienced Director of Compliance and Operations to provide agency-wide leadership for regulatory compliance, quality assurance, operational systems, fleet administration, facilities coordination, asset controls, and internal process improvement. Reporting to the Chief Executive Officer, this role supervises the Compliance Specialist and Operations Coordinator, establishes priorities and performance expectations, reviews work products, resolves barriers, and ensures that compliance and operational activities support safe, efficient, accountable, and high-quality services across CDD programs. Why You'll Love Working at CDD Broad Organizational Impact: Lead both compliance and operational functions that support safe, efficient, accountable, and high-quality services across CDD programs. Compliance & Quality Leadership: Guide audit processes, corrective actions, regulatory readiness, and risk-based decision-making across the organization. Operations Ownership: Oversee fleet, facilities coordination, asset controls, operational systems, vendors, and process improvement. Cross-Functional Partnership: Work closely with facilities, information technology, finance, human resources, program leadership, and executive leadership. Mission-Driven Work: Help strengthen the systems and accountability that support people with developmental disabilities throughout CDD. What You'll Do Compliance, Quality Assurance & Risk Management Lead the development, review, implementation, and maintenance of compliance policies, procedures, monitoring systems, and corrective-action processes. Oversee random and targeted audits using applicable DMH, service coordination, CARF, licensing and certification, program review, and internal checklists. Review audit findings and compliance data, identify trends, prioritize organizational risk, assign corrective actions, and verify timely resolution. Ensure organized and audit-ready records, including appropriate oversight of client-file compliance systems and supporting documentation. Provide clear compliance reports, risk summaries, and recommendations to executive leadership and other appropriate stakeholders. Promote consistent understanding and application of regulatory requirements, internal policies, and quality expectations across departments. Operations, Facilities, Fleet & Asset Oversight Oversee fleet records and systems, including vehicle assignments, maintenance coordination, mileage, fuel cards, vehicle tagging, and driving-behavior reporting. Provide direction for utility, internet, phone, vendor, and account coordination across agency and client-support locations. Ensure effective controls for keys, access cards, custodial checkout records, property, technology, equipment, and other organizational assets. Oversee the administration and effective use of operational systems and databases, including monday.com, SetWorks, Enterprise, WEX, Azuga, and other assigned platforms. Evaluate workflows and implement process improvements that strengthen efficiency, documentation, communication, accountability, and service continuity. Coordinate with facilities, information technology, finance, human resources, and program leadership on cross-functional operational needs. Leadership & Supervision Directly supervise the Compliance Specialist and Operations Coordinator. Establish annual and monthly priorities, clarify assignments, balance workloads, and maintain an integrated compliance and operations work plan. Hold regular supervision meetings and review audit reports, dashboards, schedules, records, and other work products for accuracy, timeliness, and follow-through. Provide coaching, training, feedback, and performance management consistent with CDD policies and Human Resources practices. Ensure cross-training, written procedures, backup coverage, escalation pathways, and continuity for essential responsibilities. Serve as the primary escalation point for significant compliance concerns, unresolved operational issues, and matters requiring executive coordination. Planning, Reporting & Organizational Support Develop and monitor department goals, key performance indicators, audit calendars, corrective-action logs, fleet and asset controls, and operational project schedules. Prepare concise monthly and periodic reports for executive leadership highlighting risks, trends, overdue actions, resource needs, and recommended decisions. Participate in organizational planning, accreditation preparation, policy development, emergency response coordination, and other assigned initiatives. Required What You Bring Bachelor's degree in business administration, public administration, healthcare administration, human services, compliance, quality assurance, or a related field. At least five years of progressively responsible experience in compliance, quality assurance, operations, administration, or a related area, including experience in human services or developmental-disability services. At least two years of formal supervisory or team-leadership experience. Working knowledge of Missouri DMH requirements, service coordination processes, licensing and certification expectations, accreditation standards, or comparable regulatory frameworks. Demonstrated experience managing audits, corrective actions, records, projects, vendors, systems, or operational controls. Strong supervisory, project-management, analytical, problem-solving, communication, and change-management skills. Proficiency with Microsoft Word, Excel, Outlook, databases, dashboards, and the ability to learn agency systems. Preferred Master's degree in a related field. Experience with CARF accreditation, Therap or SetWorks, fleet-management platforms, monday.com, dashboard reporting, and multi-site operations. Relevant certification in compliance, quality, project management, risk management, or process improvement. The Role at a Glance Pay: $78,000-$82,000/year Schedule: Full-time | Monday-Friday, 8:00 a.m.-4:30 p.m. Work Setting: Office-based with visits to CDD program settings across the Kansas City metropolitan area Travel: Regular local travel to metropolitan-area and other assigned CDD locations; valid driver's license and ability to meet organizational insurance requirements required- Reports To: Chief Executive Officer Supervisory Responsibility: Compliance Specialist and Operations Coordinator Benefits: Full benefits package About CDD The Center for Developmentally Disabled (CDD) has been a cornerstone of the Kansas City community for over 50 years, providing compassionate, high-quality support services to individuals with developmental disabilities. Our team is driven by a shared belief that every person deserves the opportunity to live with dignity, purpose, and connection. CDD is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. #J-18808-Ljbffr Center for Developmentally Disabled