3D Animation & Visual Effects Lab Technician

Driven. Engaging. Innovative. Do these words motivate you? If so, then we want to talk with you.The Lab Technician will provide professional customer service, by communicating and troubleshooting directly with the students, staff, and faculty. Responsible for maintaining and troubleshooting of software issues, investigating new solutions, and streamlining processes of various software systems.Responsibilities:Support students, staff, and instructors to resolve Academic / Technical issues in the onsite lab & rLab (virtual lab).Provide excellent customer service. Provide a cordial and friendly presence to students, faculty and staff.Monitor student use of the onsite lab and rLab. Use the WCO tools to check-in/check-out students. Communicate and coordinate with the Campus Hosts to ensure the smooth workflow.Ensure that defaulting students are not attending classes or using equipment.Assist students with software/equipment troubleshooting in-person, through email, Discord, or Zoom.Collaborate with IT- Classroom Support Group to assist instructors and students with computer and software issues, to ensure that teachers can get back to instruction in the classroom as quickly as possible.Assist with department run exhibitions and festivals.Help maintain departmental aesthetic (change and update displays within department), including desktop publishing (fliers, videos, and other promotional media).Check the status of all equipment in lab and the classrooms.Protect equipment from theft and vandalism.Maintain a clean, functional and productive learning environment.Providing support and assistance to the Department Director.•Qualifications & Requirements:Computer literacy / Problem solving / Confidentiality / Attention to detail / Editing skills / Professional Communication SkillsExcellent organizational and time management skills and ability to work professionally with faculty, staff, administrators, external contacts and the general public.Expert knowledge in one or more the following softwares: Adobe CC Suite, Autodesk Maya, Z Brush, Mari, Unreal Engine, Substance Painter, Nuke, Houdini, Arnold.Must possess strong troubleshooting skills in both hardware and software on PC/Windows 10.Must have working knowledge of video editing, audio mixers.Shift Available: Hours to be determined upon hiring, up to 40 hours per week. Must be flexible and willing to work weekend, morning or night hours.Compensation: $22.00/hourBenefits:Application Deadline: September 8, 2026About UsAcademy of Art University, established in 1929 by Richard S. Stephens, transforms aspiring students into professional artists and designers. For three generations, the Stephens family has been devoted to the development of aspiring artists and has held the fundamental belief that with proper instruction, hard work and dedication, students can learn the skills necessary to become artistic professionals. #J-18808-Ljbffr Academy of Art University