AI Commerce Strategy Manager - Shopify of AI for eCommerce ($6.5MM Seed Funding / $7MM ARR in 5[...]

AI Commerce Strategy Manager We're looking for an AI Commerce Strategy Manager to work directly with ecommerce brands and help them use the platform to drive measurable business results. This is a hybrid strategy, customer success, and growth marketing role. You'll own strategic customer relationships, help brands adopt AI‑powered workflows, advise on content and performance marketing, and ensure customers get real value. You'll work with founders, marketers, ecommerce teams, and executives to identify growth opportunities, improve conversion, scale content production, and increase product adoption. This is not a traditional customer success role. We're looking for someone who can think like a growth strategist, operate like an account owner, and communicate like a trusted advisor. What You’ll Do Own Strategic Customer Relationships Manage and grow relationships with priority ecommerce customers Serve as a trusted advisor to marketing, growth, and ecommerce teams Lead business reviews, strategy sessions, and executive conversations Drive customer adoption, retention, expansion, and long‑term success Identify opportunities for customers to get more value Help Brands Adopt AI Guide customers in using the company's AI‑powered tools Help brands build workflows for content generation, creative production, personalization, and optimization Translate AI capabilities into practical business strategies Stay current on emerging AI tools, trends, and workflows Help customers adopt new technologies that create measurable impact Improve Marketing And Commerce Performance Advise customers on paid media, content strategy, conversion optimization, and customer engagement Analyze performance across channels such as Meta, Google, TikTok, YouTube, Shopify, email, and onsite experiences Identify opportunities to improve ROAS, CAC, conversion rates, engagement, retention, and revenue Help customers build better creative testing systems and content strategies Turn marketing data into clear recommendations and action plans Partner Cross‑Functionally Work closely with Product, Engineering, Sales, Marketing, and Leadership Share customer feedback and market insights to influence the product roadmap Identify recurring customer challenges and opportunities for automation Help define best practices, onboarding processes, and customer playbooks Contribute to the company's broader AI commerce strategy What We’re Looking For 2+ years of experience in customer success, account management, growth marketing, performance marketing, digital marketing, ecommerce, consulting, or a related role Experience working directly with ecommerce brands or digital marketing teams Strong understanding of paid acquisition, content strategy, conversion optimization, and digital marketing fundamentals Familiarity with platforms such as Shopify, Meta Ads, Google Ads, TikTok Ads, Klaviyo, or similar tools Strong interest in AI and understanding of how AI can drive business outcomes Hands‑on experience using modern AI tools such as ChatGPT, Claude, Gemini, Midjourney, Runway, Cursor, Codex, or similar technologies Excellent communication, presentation, and relationship‑building skills Strong analytical thinking and ability to turn data into actionable recommendations Highly organized, detail‑oriented, and comfortable owning customer outcomes Ability to thrive in a fast‑moving startup environment Who Thrives Here Strategic CSMs who want to be closer to growth, AI, and product strategy Growth marketers or agency strategists who enjoy working directly with customers Ecommerce operators who understand how brands think and move People who are curious, hands‑on, and excited about AI Strong problem‑solvers who can simplify complex ideas Builders who are comfortable with ambiguity, ownership, and rapid growth Non‑Negotiables Must be based in New York City Full‑time onsite only Comfortable working directly with customers and senior stakeholders Passionate about AI, ecommerce, and emerging technologies Excited to be measured on customer retention, expansion, adoption, and business impact High standards, strong execution, and deep ownership Success Metrics Customer retention and expansion Product adoption and usage AI workflow adoption Customer satisfaction and executive relationship strength Improvements in customer business outcomes such as conversion, engagement, ROAS, CAC, content velocity, and revenue growth #J-18808-Ljbffr Three Pillars Recruiting