Service Technician 1, In Home

Service Technician, Appliance Repair

Appliance and Repair Technician

Why an Appliance Repair Technician career might be right for you:

• You like solving problems Each repair is different. You enjoy diagnosing problems and figuring out solutions
• You like fixing things Getting things working again is a satisfying outcome. You did that!
• You like helping others You're the hero of the home, fixing essential appliances and lifting that weight off the shoulders of grateful homeowners
• You like to be on the move You're on the road and welcomed into customers' homes every day

Why a career with Sears Home Services is right for you:

• Great hourly rates $18 - $30 / hourly base rate, depending on experience, certification and location
• Benefits Comprehensive set of medical, dental, and vision benefits with an additional employer-paid health care subsidy for any dependent tier medical plan enrollment under the Transform Health and Welfare Plan. Specifically, each eligible employee may receive up to $4,000 annually towards the cost of your dependent tier health coverage each year, prorated throughout the plan year.
• 401k match Opportunity to contribute to 401k plan, with an employer match calculated on your before-tax contributions, 100% on the first 3% of salary More ways to earn Technicians have the opportunity to earn additional performance bonuses & sales incentives throughout the year.
• Year-round work With Sears large scale and wide product range, Sears cross trains techs and keeps them busy year round
• Expert training Best in class training program. Tens of thousands of repair techs have been trained by Sears Technical Institute in the past 60 years.
• Peer mentoring Onboarding buddy and mentor technicians to help you grow your skills.
• Career advancement Many ways to advance and cross-train to keep growing your career. Our average tenure is >12 years!
• Tools Provided Sears provides company vehicle, uniforms, specialty tools, mobile phone & industry-leading app that eliminates paperwork and provides technical support.

Job responsibilities:

• Drive to multiple customer's homes daily to diagnose and repair a variety of home appliances with high levels of quality and efficiency; appliances may include refrigerators, washers, dryers, dishwashers, and microwaves
• Deliver excellent customer experience that exceeds expectations consistently
• Provide customers with value-added solutions that help make their home more clean, comfortable & protected
• Keep company truck well-maintained & organized, and help manage parts efficiently
• Performs other duties as assigned

Requirements:

• High school diploma or general education degree
• Mechanical knowledge and aptitude, including use of testing & repair tools
• Experience repairing and diagnosing a variety of home appliances preferred
• Can follow directions and processes for quality workmanship
• Can use smartphone, including use for part ordering
• Successfully pass a background & drug screen
• Valid driver's license for the state(s) in which you work
• Ability to travel up to 100%
• Ability to work variable and flexible hours, including required overtime
• Ability to read, understand, and apply written text of a technical nature to answer questions, solve problems, and complete job tasks
• Excellent communication skills, both verbal and written; Ability to read, write, and speak English
• Ability to constantly lift, carry, push, or pull up to 20 lbs (frequently lift, carry, push, or pull 50 lbs; occasionally lift, carry, push, or pull 100 lbs)
• Ability to constantly reach outward, handle and finger objects, stand, walk, sit and type using a keyboard
• Ability to frequently bend, squat, kneel, twist, turn, stoop, climb, and crawl
• Ability to occasionally reach above shoulder
• Ability to drive automatic transmission vehicle