Manager - Quality Assurance (IT)

Job Description

The Manager of Quality Engineering and Automation is a hands-on quality engineering leader responsible for helping transform a traditional Quality Assurance organization into a modern Quality Engineering organization. This role embeds quality throughout the SDLC by advancing automation-first practices, AI-assisted testing, continuous testing, and measurable engineering standards that improve delivery speed, reliability, and guest-facing quality.

This leader will drive adoption of AI-assisted Quality Engineering, including agentic agents capable of reading user stories, acceptance criteria, code changes, build outputs, deployments, and release plans to generate, execute, and maintain automated tests across smoke, functional, regression, user experience, integration, performance, load, and other testing needs.

The role manages quality engineers and automation resources across agile product teams and structured project delivery efforts, ensuring consistent standards, clear reporting, and continuous improvement.
This position ensures Wynn’s digital platforms and enterprise systems meet high standards for quality, performance, security, reliability, and guest experience.

Success Profile (What “Great” Looks Like)

• QA practices evolve into a modern Quality Engineering organization with stronger automation, earlier testing, and measurable quality outcomes
• AI Quality Engineering assistants are used to generate, execute, maintain, and report on automated tests using stories, acceptance criteria, code, builds, deployments, and release plans
• Nightly automation reports provide clear visibility into test results, quality trends, coverage gaps, performance/load concerns, and release risks
• Manual testing effort is reduced while improving automation coverage, test reliability, and delivery confidence
• Digital platforms and enterprise systems consistently meet Wynn’s premium standards for quality, reliability, performance, and guest experience

Key Responsibilities

Quality Engineering Transformation, Automation & AI Enablement

• Lead the transition from traditional QA practices to a modern Quality Engineering model focused on prevention, automation, engineering discipline, and continuous feedback
• Implement automation-first testing practices across smoke, functional, API, regression, user experience, integration, performance, load, and release validation activities
• Drive adoption of AI Quality Engineering assistants and agentic testing agents to accelerate test creation, execution, maintenance, and reporting
• Establish practical standards, frameworks, and governance for AI-assisted test automation and quality engineering practices
• Champion shift-left quality, continuous testing, and early defect detection across delivery teams

Delivery Model Leadership

• Manage quality engineering delivery across agile product teams for testing efforts
• Align testing strategy to product risk, system complexity, release cadence, and business criticality
• Partner with engineering, product, DevOps, infrastructure, data, and business teams to ensure testing is planned early and executed consistently
• Ensure appropriate quality gates, release readiness criteria, and reporting are in place for both agile and project-based delivery models

AI Quality Engineering Assistants & Agentic Test Automation

• Help design and operationalize AI Quality Engineering assistants that can interpret multiple engineering inputs, including user stories, acceptance criteria, actual code, build artifacts, deployment schedules, and release plans
• Enable agentic agents to generate, execute, monitor, and maintain automated test suites across smoke, functional, API, regression, user experience, integration, performance, load, and release validation testing
• Establish scheduled automated test execution and reporting capabilities that summarize pass/fail results, defect trends, coverage gaps, performance concerns, and release risks
• Implement self-healing and intelligent automation patterns that reduce maintenance effort and improve test reliability
• Ensure AI-generated tests, recommendations, and reports are explainable, auditable, and validated through appropriate engineering controls

Engineering & Delivery Excellence

• Own quality outcomes across the SDLC, including functional quality, integration reliability, performance, load readiness, security validation, accessibility, and guest experience
• Embed automated testing into CI/CD pipelines and release workflows to provide fast, reliable quality feedback
• Partner with engineering teams to improve testability, observability, code quality, and defect prevention
• Support release readiness through data-driven quality insights, risk assessments, and clear go/no-go recommendations

Metrics & Continuous Improvement

• Define and track quality engineering metrics, including automation coverage, defect escape rate, test stability, execution duration, performance trends, load test results, and AI-assisted testing effectiveness
• Produce clear recurring reporting, including automation summaries, release readiness dashboards, and quality risk insights
• Use data, AI-generated insights, and team retrospectives to continuously improve testing practices, tooling, coverage, and speed

Team Leadership & Capability Building

• Manage, coach, and develop quality engineers and automation engineers supporting digital platforms
• Build team capability in AI-assisted testing, agentic automation, CI/CD testing, performance testing, load testing, test data management, and engineering-led quality practices
• Create a culture of ownership, curiosity, technical excellence, and continuous improvement
• Partner with leaders across engineering, product, operations, and enterprise systems to align quality priorities with business outcomes

Governance, Risk & Compliance

• Establish governance for automated testing, AI-assisted testing, test data, quality gates, release readiness, and production risk assessment
• Ensure AI-generated outputs, test results, and recommendations are traceable to requirements, acceptance criteria, code changes, and release scope
• Partner with security, compliance, and engineering teams to ensure quality practices support auditability, privacy, and regulatory expectations
• Maintain appropriate controls for human review, exception handling, and approval of AI-assisted quality decisions

Qualifications

• A minimum of seven (7) years of experience in software quality, test automation, quality engineering, or software engineering, with two (2) years leading or managing teams
• Demonstrated experience transforming QA practices toward quality engineering, automation-first testing, and shift-left quality
• Hands-on experience with test automation frameworks, CI/CD integration, API testing, regression testing, and release validation
• Experience with performance, load, scalability, and reliability testing practices
• Practical experience applying AI, LLMs, or intelligent automation to testing, quality analysis, test generation, defect detection, or reporting
• Strong understanding of agile delivery, user stories, acceptance criteria, build pipelines, deployment processes, and release management
• Ability to translate technical quality insights into clear business and release risk communication

Preferred Experience

• Experience implementing AI-assisted or agentic testing capabilities in an enterprise environment
• Experience with cloud-based platforms, DevOps toolchains, Azure DevOps, GitHub, CI/CD pipelines, observability tools, and automated reporting
• Hospitality, gaming, or high-touch customer experience environments
• Guest-facing platforms such as web, mobile, contact center, booking, loyalty, or digital service experiences
• Enterprise systems such as PMS, CRS, CRM, contact center, workforce management, or integration platforms
• 24/7, high-availability, revenue-impacting environments

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.