PRN Host

About Crossover Health: Crossover Health is a national, team‑based medical group focused on wellbeing and prevention. We deliver a new model of care—Primary Health—built on trusted relationships, an interdisciplinary team approach, and outcomes‑based payment. Our model integrates primary care, physical medicine, mental health, health coaching, care navigation, and more, and provides care in‑person, virtually, and via asynchronous messaging. Job Summary The Host is at the forefront of providing an exceptional member service experience. As an important member of our clinic team, the Host assists members with checking in, demonstrates an in‑depth knowledge of self‑insured employer health insurance—including copays, co‑insurance, and related benefits—and facilitates the member’s experience throughout our health center. Job Responsibilities Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism. Demonstrates a commitment to quality, delivering uncompromised service and outcomes. Accommodates special requests for member support whenever possible and helps to promptly resolve member questions. Assists with assigned projects and special provider or patient requests. Assists with the member check‑in process, including a basic understanding of benefit eligibility files, check‑in technology, and overall clinic workflows within the context of care delivery. Processes transactions required to begin or complete the visit. Demonstrates an in‑depth knowledge of employer‑sponsored health insurance, including copays, co‑insurance, and related benefit‑specific requirements. Engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs. Collaborates with providers and staff members to deliver an exceptional seamless patient‑centered care experience. Performs other duties as assigned. Required Qualifications Bachelor’s degree or equivalent experience. 1 year of experience in a customer service position. BLS (Basic Life Support) certification. Preferred Qualifications Excellent computer skills and familiarity with Apple products (Mac, iPad, iPhone), ChromeOS, or client‑branded Windows products such as Microsoft or HP. Excellent interpersonal skills and the ability to work effectively in a highly collaborative care team environment. Proven organizational skills. High level of ownership, accountability and initiative. Experience with multitasking, issue resolution, and conflict management. Experience in a health care service delivery environment. Physical Job Requirements Requires standing, walking and sitting for extended periods of time. May be required to lift and carry items weighing up to 50 lbs. Requires manual and finger dexterity and hand‑eye coordination. Requires corrected vision, hearing and speech within normal ranges. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at View email address on click.appcast.io. #J-18808-Ljbffr Crossover Health Medical Group, APC