Customer Support Manager - Cycling

We are seeking a highly motivated and experienced Customer Experience Representative to support our customer service efforts in the cycling and endurance industry, operating on a contractual basis. The ideal candidate will demonstrate a strong passion for cycling and endurance sports, possess exceptional communication skills, and showcase a proven track record of delivering outstanding customer service. Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat. Provide accurate product information, technical support, and assistance with product selection. Document customer interactions and maintain accurate records in our CRM system. Process orders, returns, and exchanges efficiently and accurately. Resolve customer complaints and issues with empathy and diplomacy, ensuring a positive resolution. Communicate effectively with internal teams to address customer concerns and improve processes. Develop and maintain positive relationships with key customers and vendors. Stay updated on product knowledge, industry trends, and company policies to provide accurate information to customers. Assist with maintaining customer databases and records, ensuring accuracy and confidentiality. Proactively identify opportunities to improve the customer experience and recommend solutions. Collaborate with the sales and marketing teams to support promotional campaigns and initiatives. Uphold company values and brand image in all interactions with customers and stakeholders. Requirements: Passion for cycling and/or endurance sports is essential. Strong understanding of cycling and endurance sports products and terminology. Previous experience in customer service or a related field. Excellent communication skills, both verbal and written. Strong problem-solving abilities and a customer-centric mindset. Ability to multitask and prioritize tasks in a fast-paced environment. Proficiency in using CRM software and other customer service tools. Flexibility to work evenings, weekends, and holidays as needed. Location Remote, San Francisco, CA, USA Work Mode Remote Function Customer Service Company Size 1-10 employees Skills Customer Service Interpersonal Communications Problem Solving Product Information Management Project Collaboration Relationship Management #J-18808-Ljbffr Social Leverage LLC