Customer Service Representative - Data Entry

Job Description

Job Description

We are seeking a Customer Service Representative with data entry to join a local manufacturing company in the Horicon, WI area for a direct hire.

Target Pay: #20-25/HR

Description:

Essential Duties and Responsibilities: -

Review customer purchase orders with a high level of attention to detail and provide professional communication to our customers regarding any concerns. Purchase orders are primarily received via email and EDI. – Manage or escalate any concerns and ensure that appropriate changes are made to resolve customers’ concerns. - Work with current ERP (Infor Cloud suite) system, customer service team members and production on any customer change requests or complaints. - Partner with sales, quoting, engineering, quality and production to ensure that we meet and exceed customers’ service expectations. - Work with production on shipping dates and assist in scheduling outside trucking per customer requests. - Maintain accurate customer records. - Prepare picking / bill of ladings for shipments to customers and coordinate select ground shipments with carriers. - Support the sales team with customer interactions. - Assist the sales team with new customer interactions and acquisitions as needed. - Perform similar or incidental work as needed.

Required Skills,

Knowledge, and Abilities: - Professional with telephone and email communication. - Proficient in Microsoft Office. - Demonstrate ability to use Microsoft Office. - Excellent interpersonal skills and communication skills; both verbal and written. - Ability to work in a fast-paced environment, handling multiple priorities at once with a positive attitude. - Ability to organize and manage multiple priorities using team communication, effective problem-solving skills and decision making.

Education and Experience: - At least 1 year of customer service experience. Ideally in a custom product manufacturing company. - High School Diploma Required.

Physical Requirements: - Prolonged periods of sitting at a desk and working at a computer. - Short periods of walking with the ability to navigate the production floor. - Occasional travel may be requested. - Must be able to lift up to 15 pounds at a time

\nCompany Description

Your local Southeastern Wisconsin Staffing company striving to become the most trusted company to help you find people in the state.

Company Description

Your local Southeastern Wisconsin Staffing company striving to become the most trusted company to help you find people in the state.