Monitoring

Monitoring Agent (6AM – 6PM/ 6PM-6AM | 4 days on, 4 days off)THATS 182 WORK DAYS A YEAR. Yes, that means 183 OFF DAYS a year!Join Our MissionWe’re dedicated to protecting our communities through accountability, reliability, and integrity. As a Monitoring Agent, you’ll play a key role in that mission—responsibly monitoring GPS compliance, responding to alerts, and supporting clients through consistent, professional communication.This is a position for someone who thrives in a quiet, focused environment, enjoys technology, and takes pride in doing meaningful work independently while staying connected to a team that values trust and excellence.Your Schedule12-hour shifts (6 – 6 )4 days on, 4 days off rotationWe are 24/7- so when your rotation falls on a weekend/holiday- it's still a workday!What You’ll DoActively monitor GPS tracking systems and promptly respond to alerts and violationsAnalyze data and use sound judgment to investigate and verify events before escalatingCommunicate professionally via phone, email, and text to clients, law enforcement, and internal team membersDocument all actions and maintain detailed, accurate electronic recordsOnboard and offboard clients, including profile creation, equipment setup/removal, and database updatesProvide reports and testimony as needed based on system dataPerform light custodial and office maintenance to ensure workspace readinessProcess payments, maintain billing accuracy, and monitor inventory of equipment and suppliesRepresent company values and uphold confidentiality and professionalism at all timesWhat Makes You a Great FitExperienced working independently during long shifts while staying focused and productiveStrong critical thinker who investigates situations before reactingNaturally tech-savvy, comfortable navigating software, dashboards, and communication toolsReliable, punctual, and organized with strong follow-throughProfessional communicator who can handle sensitive situations with tact and composureSelf-motivated with a sense of accountability and pride in your workTeam-oriented mindset—you work alone but understand your impact on the larger missionRequirementsReliable transportationAbility to pass a background checkComfortable traveling occasionally to jails or courthouses for client supportAbility to work some Holidays and Weekends if they fall on your rotation.BenefitsFull-time, stable overnight position401(k) with company matchHealth, dental, and vision insurance (company pays 50% of premium)Paid Time Off (PTO)Employer-paid life insuranceSupportive team culture built on trust, integrity, and shared purposeIf you’re dependable, detail-oriented, and take pride in doing important work with independence and purpose, we want to meet you. Apply today and help us uphold safety, accountability, and community trust. #J-18808-Ljbffr A 2nd Chance