PATIENT SERVICES MANAGER - Charlotte, NC

PATIENT SERVICES MANAGER - Charlotte, NC Position Title: PSM I Pay Grade: 14 Reports To: SR. DFNS Other Forms of Compensation: RELOCATION ASSISTANCE Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually. Patient Services Manager (Acute Care) We’re seeking a hands‑on Patient Services Manager to lead our patient dining program in a fast‑paced acute care hospital in Charlotte, NC. This is a highly visible role focused on team leadership, operational excellence, and delivering a top‑tier patient experience. Key Responsibilities Lead, coach, and develop patient services team members Oversee daily patient meal service in alignment with clinical standards Ensure compliance with dietary restrictions and modified diets Drive patient satisfaction and implement service improvementsMaintain compliance with HIPAA, regulatory, and accrediting standards Partner with clinical staff to enhance patient-centered care Support Quality Assurance and Performance Improvement initiatives Qualifications Associate’s degree + 1 year of experience OR Bachelor’s in Food Service, Nutrition, or related field 1+ year of food service management experience (acute care preferred) CDM, DTR, or RD preferred Proficient in Microsoft Office, EMR, and diet office systems Why Join Us Competitive salary with growth opportunity Relocation assistance available Direct impact on patient satisfaction and hospital experience Leadership role with strong visibility and career advancement Medical Vision Life Insurance/ AD Disability Insurance Retirement Plan Flexible Time Off Holiday Time Off (varies by site/state) Personal Leave Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Employee Assistance Program Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Applications are accepted on an ongoing basis. Morrison Healthcare maintains a drug-free workplace. #J-18808-Ljbffr Compass Group USA