Assistant Manager

Assistant General Manager

Restaurant Operations

Full Time, On Site

Compensation: Competitive hourly pay, based on experience


About the Opportunity


We are seeking an experienced Assistant General Manager to support daily restaurant operations, develop team members, and help drive business performance in a fast-paced restaurant environment.


This is a hands-on leadership role responsible for supporting the General Manager in operational execution, guest experience, team development, food quality, cleanliness, speed of service, and financial performance. The ideal candidate is a strong communicator who leads by example, brings positive energy, and understands how to build a strong restaurant culture.


Position Overview


The Assistant General Manager helps lead day-to-day restaurant operations while supporting people development, systems execution, and business results.


This role requires strong leadership, operational discipline, and the ability to coach and influence team members. The AGM plays a key role in ensuring every shift delivers fast, friendly, and high-quality service.


Key Responsibilities

People Leadership


Support hiring, onboarding, training, and development of team members


Coach and develop Shift Leaders and team members through daily feedback and accountability


Build team engagement through communication and leadership presence


Support development of future restaurant leaders


Promote a culture of teamwork, urgency, ownership, and hospitality


Lead by example with professionalism, accountability, and positive energy


Operational Excellence


Support opening, shift transition, deployment, cleaning, and closing procedures


Ensure the restaurant is ready before all peak business periods


Lead effective team deployment during high-volume shifts


Maintain standards for food quality, accuracy, speed of service, and cleanliness


Partner with leadership to improve guest satisfaction and operational consistency


Remain calm and effective during busy periods and operational challenges


Business Performance


Support restaurant profitability through labor management, food cost control, waste reduction, and sales growth


Monitor key restaurant metrics including sales, transactions, labor, speed of service, guest feedback, and cost controls


Support local store marketing and community involvement


Identify operational opportunities and partner with the General Manager to improve results


Systems and Administration


Support ordering, inventory, cash handling, scheduling, and administrative systems


Maintain accurate operational records and documentation


Ensure company initiatives and operational standards are executed consistently


Keep communication boards, training tools, and operational materials current and organized


Cash Handling


Accurately process payments using the restaurant cash register system


Follow proper sales and cash handling procedures


Assign registers, complete cash counts, and investigate discrepancies


Follow all safe procedures and cash handling policies


Food Safety and Compliance


Maintain food safety and health department readiness


Ensure temperature logs, line checks, sanitation procedures, and food safety systems are followed


Ensure compliance with labor laws, safety standards, and company policies


Provide a safe environment for guests and team members


Protect restaurant assets while maintaining operational integrity


Performance Measurements


Sales and transaction growth


Labor performance and productivity


Speed of service and throughput


Guest feedback scores


Food quality and accuracy


Front-of-house and back-of-house cleanliness


Food safety and health inspection results


Team member development and retention


Shift execution and operational consistency


Waste management and cost control


Local store marketing and community engagement


Qualifications


Must be at least 18 years old


High school diploma or equivalent required


Minimum 1 to 3 years of restaurant leadership experience preferred


Food safety certification preferred or required within company timeframe


Food Handler Card required based on local or state requirements


Ability to work a 50-hour scheduled workweek, including weekdays, nights, weekends, and holidays


Ability to work in a fast-paced, high-volume restaurant environment


Strong leadership, communication, and coaching skills


Strong organizational, conflict resolution, and problem-solving skills


Ability to manage multiple priorities at once


Working knowledge of restaurant operations, labor management, food safety, and guest service systems


Proficiency with Microsoft Word, Excel, Outlook, and restaurant operating systems


Ability to stand, walk, bend, stoop, and lift up to 40 pounds regularly


Professional appearance and strong representation of company standards


Benefits and Perks


Food discounts


Flexible work schedule


401k


Scholarship opportunities


Leadership and growth opportunities


Paid vacation


Paid sick leave


Health benefits including medical, dental, vision, and more for eligible team members


Quarterly bonus program


Paid state or county mandated Food Handler Card within the time allowed for the specific state or county


Why This Role Stands Out


This is a strong opportunity for a hands-on restaurant leader who wants to continue growing into higher levels of management. The Assistant General Manager plays a critical role in supporting the team, improving operations, growing the business, and delivering memorable guest experiences every shift.