Technical Systems Analyst

Overview An Official website of the Commonwealth of Massachusetts Job Description - Technical Systems Analyst (260002KV) Technical Systems Analyst - (260002KV) Agency Overview: The Executive Office for Administration & Finance IT (A&F IT) is a unit under the Executive Office for Administration & Finance (A&F) supporting IT systems and applications for 15 various A&F agencies. One of the key agencies within A&F is the Department of Revenue (DOR). DOR manages Commonwealth taxes and child support, and their mission is to gain full compliance with the tax, child support and municipal finance laws of the Commonwealth. The mission of DOR's Child Support Enforcement Division (CSE) is to make a difference in the lives of children by enforcing the financial responsibilities of parenthood. CSE's core functions are to establish paternity and establish, enforce, and modify child support and health insurance orders. The COMETS HD system is the agency's child support enforcement IT system. Position Overview: A&F IT is looking for a Technical Systems Analyst to help enhance and support the COMETS HD system, the platform used by the Child Support Services Division at the Department of Revenue. The Technical Systems Analyst will support the design, analysis, and implementation of system enhancements and technical changes. This role partners closely with the business stakeholders, developers, architects, QA teams and external partners to ensure system modifications meet business, regulatory, and technical requirements. The ideal candidate is a mid-level proficient analyst with strong experience in requirements analysis, data modeling, SQL, and SDLC practices. This position plays a key role in translating business needs into detailed functional and technical specifications while supporting application development and production readiness activities. Key Responsibilities Lead or support requirements gathering sessions with business stakeholders to document high-level and detailed system requirements. Analyze proposed legislative, policy, and operational changes impacting child support functionality. Translate business requirements into functional specifications, use cases, user stories, and technical design documentation. Perform gap analysis to assess impacts of proposed enhancements on existing system functionality. Develop and maintain design artifacts including: use cases and user stories or epics; process flow diagrams; report and interface specifications. Collaborate with developers and architects to ensure accurate interpretation of requirements and alignment with technical standards. Construct and execute SQL queries for data analysis, validation, and troubleshooting. Perform logical data modeling and assist with defining data relationships and system impacts. Review technical specifications to ensure traceability to business requirements. Support integration efforts with external agencies and federal/state partners as required. Maintain artifacts within the organization’s SDLC toolset. Participate in backlog grooming, sprint planning, and release readiness activities. Assist QA (Quality Assurance) and UA (User Acceptance Testing) teams in clarifying requirements and validating expected outcomes. Support production deployments, including validation of data updates and system functionality. Identify risks, issues, and dependencies and communicate proactively to project leadership. Provide functional guidance and knowledge transfer to business and technical teams. Assist with incident analysis and production issue triage. Support compliance with federal child support regulations, state policies, and data security standards. Promote collaboration, accountability, and customer-focused service delivery. Preferred Qualifications 3-6 years of experience as a Systems Analyst, Business Analyst, or related technical role. Experience supporting enterprise applications within a structured development life cycle (SDLC). Demonstrated experience translating business requirements into functional and technical documentation. Working knowledge of relational databases and ability to write SQL queries. Experience with process modeling and documentation tools. Strong analytical, problem-solving, and critical-thinking skills. Excellent written and verbal communications skills. Ability to manage multiple priorities in a fast-paced environment. Experience supporting government or public sector systems. Knowledge of Child Support Service systems or case management systems. Understanding of system integration and interface design. Having the technical skills required to perform duties in system analysis, business analysis and business process modeling disciplines. Familiarity with Business Process Modeling concepts and techniques. Working knowledge of Logical Data Models (LDM). Ability to analyze problems, weigh options and solve issues in accordance with goals and requirements. Qualifications First consideration will be given to those applicants that apply within the first 14 days. Minimum Entrance Requirements: Applicants must have (A) at least two (2) years of full-time or equivalent part-time professional or practical experience in the field of information technology application development and support, or (B) any equivalent combination of the required experience and the substitutions below. Substitutions: I. An Associate’s degree in a related field may substitute for one (1) year of the required experience. II. A Bachelor’s degree or higher in a related field may substitute for the required experience. When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don\'t meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Official Title : Business / Systems Analyst II Primary Location United States-Massachusetts-Chelsea-200 Arlington Street Job Information Systems and Technology Agency Exec Office of Administration and Finance Schedule Full-time Shift Day Job Posting May 8, 2026, 3:34:22 PM Number of Openings 1 Salary : 82,752.02 - 123,455.02 Yearly If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Gabriella Knight - View phone number on click.appcast.io Bargaining Unit : 06-NAGE - Professional Admin. Confidential : No Potentially Eligible for a Hybrid Work Schedule : No #J-18808-Ljbffr