Manager, Patient Scheduling Services (Full-time, Day Shift)

Central to all that California has to offer, Adventist Health Bakersfield has been providing an extraordinary team of world-class physicians, top-notch medical technology, caring professionals and award-winning quality since 1910. We are comprised of a 254-bed acute care hospital and 20 primary and specialty care medical offices. As one of America's fastest growing cities, Bakersfield offers affordable housing on the West Coast, beautiful weather, high-quality education and it is just a few hours away from Yosemite and Sequoia National Parks, the Central California Coast and Southern California's great sports, theaters, concerts and amusement parks. Job Summary: Responsible for the day-to-day management and supervision of the Patient Service Coordinators and schedulers. Directs and coordinates operational interactions amongst all coordinators, schedulers and between other hospital departments. Performs scheduling duties as necessary. Participates in and supervises future system development projects. Supervises and directs the activities of various levels of assigned personnel using both professional and supervisory discretion and independent judgment. Job Requirements: Education and Work Experience: * Bachelor’s Degree or equivalent combination of education/related experience: Required

• Master's Degree: Preferred
• Five years' related experience: Preferred
• One year leadership experience: Preferred

Essential Functions: * Manages referral volumes, department volumes and growth, adheres to budget and ensures patient account validation for account accuracy. Works with physician liaisons for growth volumes. Supports registration team with insurance eligibility, medical necessity and patient account collections. * Ensures timely scheduling, referral turnaround times, call wait times and registration times. Handles patient, physician and interdepartmental complaints. Works on process improvement initiatives where needed. * Develops and maintains employee schedules, holds department meetings/huddles and completes employee rounding. * Promotes and maintains employee engagement, completes employee evaluations and ensures employees adhere to time and attendance policies. * Oversees employee onboarding, training, departmental orientation and employee coaching. * Performs other job-related duties as assigned. Organizational Requirements: Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply. Adventist Health participates in E-Verify. Visit for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein. Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.