Product Manager (AI)

*Description*
This role will define and deliver the vision, roadmap, and execution for operational data platforms and AI capabilities that enable real-time insights, automation, and predictive analytics across the enterprise.
This role will define and execute the vision, strategy, and roadmap enabling real-time insights, automation, and predictive analytics across the enterprise.
Key Responsibilities:
Vision & Strategy
Develop and communicate the product vision for operational data and AI enablement aligned with enterprise goals.
Operational Data Platform Enablement
Partner with engineering and data teams to deliver scalable, secure, and governed operational data platform.
Ensure integration with existing systems, APIs, and cloud-native architectures.
Integration Strategy & Roadmap
Define the end-to-end integration plan between the operational data platform and ServiceNow (Incidents, Changes, CMDB, Requests, Discovery).
Prioritize use cases: auto-ticketing, ticket enrichment, change risk scoring, proactive problem detection, CMDB health, and AI-assisted triage.
AI & Advanced Analytics
Identify and prioritize AI-driven use cases (predictive maintenance, anomaly detection, process optimization).
Collaborate with data science teams to operationalize models and embed AI into workflows.
Stakeholder Engagement
Drive adoption through enablement, training, and clear communication of value.
Act as a liaison between business units, engineering, and data science teams.
Metrics & Continuous Improvement
Define KPIs such as data availability, AI model accuracy, operational efficiency gains, and adoption rates.
Use telemetry and feedback to continuously improve the product.
*Skills*
Product management, data, AI
*Top Skills Details*
Product management,data,AI
*Additional Skills & Qualifications*
Experience:
7+ years in product management, with focus on data platforms, analytics, or AI.
Proven track record of delivering data-driven products in large-scale enterprise environments.
Technical Skills:
Familiarity with data platforms (e.g., Snowflake, Azure Synapse), streaming technologies (Kafka), cloud services (AWS, Azure, GCP), and ServiceNow.
Understanding of AI/ML lifecycle, model deployment, and MLOps.
Knowledge of data governance, security, and compliance frameworks.
Soft Skills:
Strong stakeholder management and communication skills.
Ability to translate technical capabilities into business outcomes.
Data-driven decision-making and strategic thinking.
Experience with operational data domains (IT operations, infrastructure telemetry, business process data).
Certifications in cloud data services, AI/ML, or product management (e.g., SAFe POPM).
*Experience Level*
Intermediate Level
*Job Type & Location*This is a Contract position based out of Charlotte, NC.
*Pay and Benefits*The pay range for this position is $72.00 - $79.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision


* Critical Illness, Accident, and Hospital


* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available


* Life Insurance (Voluntary Life & AD&D for the employee and dependents)


* Short and long-term disability


* Health Spending Account (HSA)


* Transportation benefits


* Employee Assistance Program


* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a hybrid position in Charlotte,NC.
*Application Deadline*This position is anticipated to close on Jun 9, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.