Case Management Supervisor

Summary

The Case Management Supervisor (CMS) leads and manages case information services for the court, ensuring the integrity of case databases and systems and high-quality customer service to chambers, court staff, counsel, litigants, and the public. Oversees compliance with guidelines, policies, and internal controls, courtroom operations, and financial duties, and serves as subject-matter expert on case management processes and procedures, including training and quality assurance requirements.

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Duties

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Representative duties illustrate the primary responsibilities of this position and may be adjusted or expanded based on Clerk's Office operational needs.

Leadership and Supervision: Direct professional and administrative staff across multiple functional areas. Establish performance standards, assign work, evaluate performance, and coordinate disciplinary actions with the Chief Deputy Clerk and Human Resources. Develop work procedures, lead staff meetings, delegate tasks equitably, and reallocate resources to meet changing demands. Manage priorities, deadlines, and schedules; assess work quality; ensure compliance with court procedures; and provide comprehensive training, including cross-training to support operational flexibility. Implement business continuity protocols and provide backup coverage.

Case Management: Oversee receipt and review of incoming documents for conformity with federal and local rules. Monitor data quality assurance activities, including case opening and closing. Provide subject-matter input to staff involved in maintaining dictionaries for electronic case management systems and troubleshooting problems with case management systems. Arrange for electronic case management system training for employees, and test and evaluate new system versions and enhancements. Develop, implement, and maintain written procedures for case management and other assigned functions. Plan and implement quality assurance procedures for the case management functions. Review, recommend, and approve case management policy and procedure modifications and enhancements. Coordinate and serves as primary liaison with the Office of General Counsel on case management policy, referrals, and procedures.

Electronic Case Systems Management: Serve as primary manager of the electronic filing help desk and maintenance group within the Clerk's Office. Identify and implement the appropriate dictionary event modifications, report subscriptions, creations, and deactivations. Participate in the testing of new releases and system updates to ensure the continuity and quality of system operations. Anticipate, plan, and implement new electronic filing operating procedures. Manage, track, and document pending system enhancements and dictionary changes. Develop and maintain documentation of system changes and related procedures. Maintain a progressive understanding of judiciary wide electronic filing functionality, policies, and usage.

Program Management and Development: Coordinate and direct the development and implementation of case management projects, initiatives, and new programs, including the evaluation and analysis of the effectiveness of the procedures, processes, systems, and tools that are used by staff in the management of cases. Analyze collected process data from docket activity, program and process audits, evaluations, and reviews and recommend appropriate changes. Direct, manage, recommend, and review projects, processes, and changes for evaluating changes designed to improve overall quality, quantity, and efficiency of court operations. Develop and facilitate presentations, including visual presentations, for judges or staff regarding special projects or topics.

Continuity Support: Plan and implement processes and protocols to ensure business continuity of essential case management functions consistent with the court's emergency planning and preparedness program. Provide backup coverage, after-hours support, emergency response, and continuity of operations support as needed. Coordinate with the Chief Deputy Clerk to ensure seamless Clerk's Office operations during absences or emergencies.

Supervisory Deputy Clerk Responsibilities: Communicate and respond to judges, chambers, staff, and management on court operations and procedural matters. Communicate complex information clearly to diverse audiences. Provide effective customer service, resolve issues efficiently, and ensure compliance with rules and procedures. Facilitate, mediate, and negotiate complex and sensitive matters with judges, managers, unit executives, supervisors, and court staff, while maintaining confidentiality. Develop, implement, and maintain written procedures for assigned functions. Support office financial processes and court sessions, as needed. Comply with the Guide to Judiciary Policy, applicable Administrative Office policies and procedures, internal controls guidelines, and all local policies and procedures. Abide by the Code of Conduct for Judicial Employees and court confidentiality requirements. Demonstrate sound ethics and good judgment at all times. Display a careful and deliberate approach in handling confidential information in a variety of contexts.

Requirements

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Conditions of employment

All offers of employment are provisional pending successful completion of a background check or investigation and a favorable employment suitability determination. Initial and continued appointment in this position is conditioned on a favorable moderate risk, five-year background investigation (renewed every five years). An unfavorable investigation at any point during employment may lead to removal.

Must be a U.S. citizen or eligible to work in the United States. Non-citizens may be interviewed and considered for employment, but employment offers will only be made to individuals who qualify under one of the exceptions in 8 U.S.C.§ 1324b(a)(3)(B). Under 8 U.S.C.§1324b(a)(3)(B), a lawful permanent resident seeking citizenship may not apply for citizenship until he or she has been a permanent resident for at least five years (three years if seeking naturalization as a spouse of a citizen), at which point he or she must apply for citizenship within six months of becoming eligible, and must complete the process within two years of applying (unless there is a delay caused by the processors of the application). Non-citizens who have not been permanent residents for five years will be required to execute an affidavit that they intend to apply for citizenship when they become eligible to do so.

Qualifications

Specialized Experience

• CL 28 ($81,906 - $102,415*): Candidates must possess at least three years of progressively responsible administrative experience in a professional office environment. This experience should demonstrate a consistent ability to apply complex rules, regulations, and directives while utilizing automated technology for word processing, data entry, and report generation. At least one of these years must include specialized experience in a supervisory or managerial role, providing the candidate with a thorough knowledge of the basic concepts, principles, policies, and theories of management and leadership. Required supervisory experience may be substituted by a master's degree or clerk's office or operations experience with a federal court.

Preferred Qualifications

• Bachelor's degree from an accredited college or university.
• Prior experience working in the federal or state judiciary.
• Knowledge of case administration and management processes and electronic case filing systems.
• Experience using Microsoft 365 applications, including SharePoint, in an office environment.
• Demonstrated ability to work in a fast-paced and frequently changing environment.
• Demonstrated strong writing and editing abilities in a professional environment.
• Knowledge of project management, quality management, and process improvement practices and tools.

*Note: Consideration above CL-28/25 will be given for federal judiciary experience.

Education

At a minimum, candidates must possess a high school diploma or equivalent.

Additional information

• Only those applicants selected for an interview will be contacted. For in-person interviews, candidates must travel at their own expense.
• The court reserves the right to modify the conditions of this announcement, commence interviews immediately, withdraw the announcement, or fill the position at any time, any of which actions may occur without notice.
• The position will report to downtown Washington, DC; however, limited telework may be available on an ad hoc basis and/or according to agency policy.
• Employees of the United States Court of Appeals for the Federal Circuit are excepted service, at-will appointments. Federal government civil service classifications or regulations do not apply.
• This position is subject to Electronic Funds Transfer (EFT) for payroll deposit.
• For full posting, please visit:

The U.S. Court of Appeals for the Federal Circuit is an Equal Opportunity Employer.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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The candidate selected for this position will be eligible for a generous federal employee benefits package which includes:

• Paid vacation and sick leave, paid parental leave, and 11 paid federal holidays per year.
• Optional participation in Federal Employees Health Benefits plans (health, dental and vision); Federal Employees Group Life Insurance; Flexible Benefits Program.
• Public transportation subsidy, on-site fitness center, Employee Assistance Program (EAP).
• Participation in the Federal Employees Retirement System (FERS). Optional participation in Thrift Savings Plan (up to 5% employer matched contributions).
• Public Service Loan Forgiveness program pursuant to the term of the (PSLF) program.

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