V104 - Law Firm Intake Coordinator

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Job Description:

Job Duck is seeking a reliable and detail-oriented Law Firm Intake Coordinator to support a disability law practice by managing client intake and early case communication. This role is central to ensuring potential and existing clients receive timely responses, accurate information, and a professional first impression of the firm. The Law Firm Intake Coordinator will handle a steady volume of inbound and outbound calls, complete live intake within the CRM, and manage follow-ups based on each client's situation. Success in this role requires comfort with phone-based work, strong organization skills, and a high level of discretion when handling sensitive legal information. This position is ideal for someone who enjoys structured workflows, clear expectations, and making a meaningful impact on the client experience.

• Compensation Range: $1,142 to $1,220 USD

Responsibilities include, but are not limited to:

• Maintain accurate records and documentation in the case management system

• Provide timely updates to clients regarding their case progress

• Vet and qualify callers based on intake criteria

• Complete live intake forms in Clio while speaking with callers

• Handle inbound and outbound phone calls from potential and existing clients

• Ensure all interactions comply with confidentiality requirements

• Follow up with clients using preset email workflows based on case status

• Manage and update the CRM pipeline accurately

Requirements:

Required Skills

• Legal intake experience or comparable case management exposure
• Strong verbal communication skills with confidence on phone calls
• High level of confidentiality and discretion
• Excellent attention to detail and accuracy
• Ability to manage multiple follow-ups while maintaining organization
• Consistent and reliable work habits
• Comfort working in structured workflows and CRM systems
• Professional written communication for client updates

Additional Details


• Full time position working Eastern Standard Time
• Schedule from 9:00 a.m. to 5:30 p.m. EST
• Practice area focused on disability law
• Immediate start preferred
• Spanish proficiency required
• Quiet and private workspace suitable for handling confidential information
• Two monitors required or a laptop with an additional external monitor
• Location must be compatible with the firm's VoIP provider country coverage

Required Software and Tools

• Clio for CRM and intake management
• VoIP phone system compatible with geographic service restrictions
• Email and case follow-up tools within the CRM

Work Shift:

Languages:

English, Spanish

Ready to dive in? Apply now and make sure to follow all the instructions!


Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.