Director of People & Culture
$140k - $180kABConsulting BK NYC LLC
Job Description
Job Description
Director of People & Culture
Brooklyn, NY
$140,000–$180,000
A growing company serving luxury residential buildings and hospitality environments is seeking a Director of People & Culture to build a strong, service-driven workforce across multiple locations. This role goes beyond traditional HR, with a major focus on employee experience, frontline training, engagement, recognition, retention, and leadership development. The goal is to create a workforce that represents the company's brand and consistently delivers exceptional service.
ResponsibilitiesBuild and lead employee experience, recognition, engagement, and retention programs.
Develop structured onboarding, frontline service training, and leadership development programs.
Establish consistent service standards across properties and teams.
Partner with managers to improve employee performance, communication, accountability, and retention.
Build career paths and develop future supervisors and leaders from within.
Oversee recruiting, employee relations, benefits, payroll coordination, and HR compliance.
Manage and develop the HR, recruiting, and payroll support team.
Track workforce metrics, including turnover, retention, training completion, attendance, and service quality.
Build scalable people processes and report on progress and results to executive leadership.
5+ years of leadership experience in HR, People & Culture, employee experience, or training and development.
Experience supporting a large, multi-site hourly or frontline workforce, ideally 600+ employees.
Demonstrated success building training, engagement, recognition, or employee development programs.
Hospitality, hotel, luxury residential, building services, or another high-touch service background strongly preferred.
Strong knowledge of employee relations, HR operations, and employment compliance.
Experience managing teams and partnering with frontline managers.
Strong communication, leadership, and organizational skills.
Union and prevailing wage experience are a plus.
English/Spanish bilingual skills are strongly preferred.
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