Cash Application Specialist

Job Title: Cash Application & Account Reconciliation Specialist Location: Remote Duration: 12 Months with possible extension Position Overview We are seeking a highly analytical and detail-oriented Cash Application & Account Reconciliation Specialist to join our growing Finance organization. In this critical role, you will own the end-to-end cash application process, ensure accurate payment allocation across multiple payment channels, and maintain the integrity of accounts receivable records through timely and thorough reconciliations. As the subject matter expert for cash application and reconciliation activities, you will play a key role in supporting financial accuracy, improving operational efficiency, and enabling successful month-end and quarter-end close processes. This position offers an excellent opportunity to work in a fast-paced, high-growth environment where precision, problem-solving, and process improvement are highly valued. Key Responsibilities Cash Application & Payment Processing Process and apply customer payments received via ACH, wire transfers, credit cards, checks, and other payment channels with a high degree of accuracy. Match customer payments to open invoices and accounts within the ERP system, ensuring timely and accurate cash posting. Research and resolve payment discrepancies, short payments, overpayments, unapplied cash, and other exceptions. Investigate payment processing issues and collaborate with banking partners to facilitate resolution. Communicate with customers to clarify payment remittance information and resolve payment allocation questions. Maintain comprehensive documentation and audit trails for all cash application activities and exception handling. Account Reconciliation & Financial Controls Perform detailed reconciliations between ERP records and external sources, including bank statements, payment processors, and customer account statements. Investigate and resolve variances, reconciling items, and account discrepancies in a timely manner. Reconcile accounts receivable subledgers to general ledger balances on a monthly basis. Identify aging exceptions, outstanding reconciling items, and process gaps that impact financial accuracy. Support month-end and quarter-end close activities by ensuring reconciliations are completed accurately and on schedule. Maintain thorough documentation to support audits, compliance requirements, and internal controls. Dispute Resolution & Adjustments Research and resolve billing disputes related to payment application, account balances, and reconciliation variances. Process credit memos, refunds, write-offs, and manual adjustments in accordance with company policies and approval requirements. Analyze recurring payment discrepancies and identify root causes. Recommend process improvements that reduce exceptions and increase first-pass payment accuracy. Reporting & Financial Analysis Prepare daily, weekly, and monthly cash application and reconciliation reports. Generate exception reports highlighting unapplied cash, unmatched transactions, and outstanding discrepancies. Analyze payment trends, customer remittance behavior, and operational metrics to identify process improvement opportunities. Provide ad hoc reporting and analysis related to receivables, aging, cash flow, and account status. Support cash forecasting activities by delivering accurate payment application and reconciliation insights. ERP Systems & Process Improvement Serve as a key user and subject matter expert for ERP cash application and accounts receivable modules. Identify opportunities to streamline workflows, enhance controls, and improve operational efficiency. Support the implementation and optimization of cash application automation and collections technologies. Participate in process improvement initiatives, system enhancements, testing, and user training efforts. Required Qualifications 4+ years of experience in Accounts Receivable, Cash Application, Payment Processing, Account Reconciliation, or related finance operations roles. Strong experience working within high-volume transaction environments, preferably in a fast-growing SaaS or technology company. Advanced Microsoft Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, INDEX-MATCH, and data analysis functions. Proven expertise in cash application, payment matching, and account reconciliation processes. Hands-on experience with ERP platforms such as Workday, NetSuite, SAP, Oracle, or similar financial systems. Strong understanding of accounting principles, financial controls, and month-end close procedures. Exceptional attention to detail with the ability to maintain accuracy while managing large transaction volumes. Strong analytical, investigative, and problem-solving skills with the ability to resolve complex discrepancies independently. Experience managing multiple payment methods and payment processing platforms. Ability to prioritize competing deadlines and work effectively in a fast-paced environment with minimal supervision. Preferred Qualifications Bachelor’s degree in accounting, Finance, Business Administration, or a related field. (Must Have) CPA, CMA, or progress toward a professional accounting certification. Experience supporting B2B SaaS, software, or technology organizations. Familiarity with cash application automation and collections platforms such as Tesorio, HighRadius, Stuut, or similar solutions. Experience working with banking platforms, treasury systems, and payment integrations/APIs. Prior experience in a high-growth or hypergrowth business environment. Knowledge of SOX compliance requirements, internal controls, and audit support processes.