Quality Engineer

Quality Engineer

Location - Lake Geneva, WI

Please note: This position is 100% onsite in Lake Geneva, WI. Candidates must live within a reasonable commuting distance, and visa sponsorship is not available.

Job Summary

The Quality Engineer is responsible for troubleshooting, investigating, and advancing product quality and internal and external customer satisfaction. This role owns escalated quality issues through resolution and works closely with Engineering, Manufacturing, Document Control, suppliers, and customers to ensure quality requirements are met.

Key Responsibilities

Quality Management & Audits

• Control and coordinate customer audits of R&L Spring Company’s Quality Management System (QMS).
• Recommend improvements to align company procedures with applicable standards and requirements.
• Assist with and lead internal audits according to the established schedule.
• Coordinate and conduct Layered Process Audits, Packaged Product Audits, and Manufacturing Process Audits.
• Identify, document, and provide solutions for audit NCRs (Non-Conformances).
• Ensure compliance with R&L Spring Company’s IATF 16949 Quality Management System.

Quality Planning & Documentation

• Develop, support, and improve quality specifications, inspection plans, and related documentation.
• Develop and maintain PFMEAs, Quality Control Plans, Process Flow Diagrams, and other quality documentation.
• Identify and document key process inputs and outputs through Process Flow Diagrams.
• Create, review, and analyze quality procedures, work instructions, and supporting documentation.
• Assist in facilitating the Quality Planning Process for the QMS and products.
• Develop Quality Validation Plans for new projects.
• Assign and recommend training based on job functions within the QMS.

PPAP & Product Quality

• Comply with Production Part Approval Process (PPAP) requirements, including:
• Dimensional layouts
• Statistical Process Control (SPC)
• Measuring Systems Analysis (MSA)
• Process Control Plans
• Process Flow Charts
• PFMEAs
• Perform component layouts and inspections and generate associated records.
• Analyze and troubleshoot inspection and testing results.
• Perform calculations and mathematical functions as required.
• Provide accurate reporting of data and information while meeting quality and delivery requirements.

Corrective Action & Continuous Improvement

• Investigate and resolve escalated quality issues.
• Perform Corrective Actions (CARs), Preventive Actions (PARs), and Opportunities for Improvement (OFIs).
• Apply root cause analysis and problem-solving techniques to identify sustainable solutions.
• Interface with cross-functional teams to identify process and product risks.
• Coordinate Quality Assurance and Quality Control activities as needed.

Supplier & Cross-Functional Support

• Develop, improve, and support supplier assessments and R&L Spring Company’s Approved Supplier List (ASL).
• Work directly with Engineering, Manufacturing, and Document Control to implement and update the QMS.
• Partner with cross-functional teams to support quality planning, process improvements, and customer requirements.

Required Skills & Abilities

• Working knowledge of industrial manufacturing processes.
• Ability to read and understand engineering drawings, blueprints, GD&T, and related technical documentation.
• Working knowledge of ISO 9001, IATF 16949, and quality assurance principles.
• Competence in AIAG Core Tools.
• Knowledge of CQI Automotive Requirements for special processes.
• Knowledge of Validation & Verification processes, including Software, IQ, OQ, and PQ.
• Proficiency with Microsoft Office.
• Project management experience.
• Knowledge of Good Manufacturing Practices (GMP).
• Strong problem-solving and root cause analysis skills.
• Experience with PFMEA, Control Plans, and Process Flow.
• Training experience.
• Strong written and verbal communication skills.
• Ability to work effectively as part of a team and demonstrate leadership.
• Excellent planning, organization, and attention to detail.
• Strong analytical and critical-thinking skills.
• Methodical and accurate documentation skills.
• Ability to meet deadlines in a timely manner.
• Ability to work effectively in a fast-paced production environment.

Education & Experience

• Bachelor’s degree in Mechanical Engineering, Industrial Engineering, or a related field; equivalent experience may be considered.
• 5–10 years of experience in automotive quality, utilizing quality disciplines and Lean tools.
• Certified Quality Engineer (CQE) certification preferred.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 50 pounds at times.

About R&L Spring Company and Medicoil

For more than 50 years, R&L Spring Company and Medicoil have been trusted manufacturing partners delivering precision spring and wire form solutions to customers across the medical device, automotive, powersports, industrial, and commercial markets. Headquarters in Lake Geneva, Wisconsin, our family-owned and operated organization employs more than 265 team members across three manufacturing facilities.

As a third-generation family-owned business, we take pride in balancing long-term stability with continuous innovation. Our culture is built on integrity, accountability, teamwork, and respect for people. We believe our employees are our greatest asset and are committed to creating an environment where individuals can grow professionally, contribute meaningfully, and build lasting careers.

At R&L Spring and Medicoil, employees can make a direct impact on business success while working alongside experienced leaders in a collaborative and value-driven environment. We are committed to investing in talent development, leadership growth, employee engagement, safety, and continuous improvement as we build the next generation of our organization.

Why Join Us?

• Family-owned company with a long history of stability and growth
• Executive leadership team committed to employee development and succession planning
• Collaborative, team-oriented culture where ideas are valued
• Opportunity to shape organizational strategy and influence business outcomes
• Growing organization serving diverse and innovative industries
• Strong commitment to safety, quality, continuous improvement, and employee engagement
• Meaningful leadership role with visibility across the enterprise