CSR/Teller - Perry St, Fostoria, OH - Part-Time

CSR/Teller – Perry St, Fostoria, OH – Part‑Time General Function: Provide excellent customer service in all interactions. Refer customers to appropriate business partners for consultative conversations. Responsible for managing risk and adhering to policies and procedures to ensure a positive customer experience. Customer Experience Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions, and guiding them to where their financial needs can be met. Provide follow‑up to customer questions and find solutions to address issues. Be responsive and timely with correspondence to keep lines of communication open and clear. Maintain a position of trust and responsibility by keeping all customer business confidential. Follow the Bancorp Code of Business Conduct and Ethics and related policies, always maintaining ethical behavior. Operations Perform daily office responsibilities, working with the platform team, to maintain efficient office operation. Maintain a balancing record in line with policy, find and correct outages, and enlist help as needed. Maintain knowledge of bank policies and financial center procedures, keeping up‑to‑date on changes. Handle consumer and business customer problems with professionalism, directing complex issues to leadership as necessary. Demonstrate sound judgment in decision making, abiding by established guidelines and procedures. Referrals Identify customer needs during interactions and refer customers to bankers and business partners for consultative conversations. Build and maintain working knowledge of retail products and services offered. Utilize appropriate tools to track all referrals sent to personal bankers and business partners. Perform other duties as assigned. Minimum Knowledge, Skills and Abilities Required High school diploma or GED. Extensive cash handling experience. Experience in public-facing roles and adherence to dress code guidelines. Ability to interact comfortably and confidently with the public. Knowledge of retail policies and procedures to perform essential duties. Initiative and sound judgment in decision-making and problem resolution. Demonstrate company core values: one bank, accountability, respect, inclusion, and integrity. Flexibility in scheduling. Working Conditions Normal office environment. Extensive computer screen usage. Compensation & Benefits The base salary for this position reflects the salary range for all roles within this pay grade across the U.S.; individual salaries vary based on role, skill set, experience, education, and location. Comprehensive benefits programs support employees and their families. Location Fostoria, Ohio 44830 Equity Statement Fifth Third Bank, National Association is proud to maintain an inclusive culture and to ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. #J-18808-Ljbffr