Driver Development & Retention Manager

Job Description

Job Description

Driver Development & Retention ManagerHelp Drivers Succeed, Grow, and Thrive with zTrip

zTrip is seeking an enthusiastic and results-driven Driver Development & Retention Manager to support the growth, success, and long-term engagement of our driver workforce. This role combines recruiting, onboarding, coaching, relationship management, and retention strategies to ensure our drivers have the support they need to build rewarding careers with zTrip.

If you're passionate about helping people succeed, developing strong relationships, coaching individuals toward success, and creating a positive employee experience, we'd love to hear from you.

Benefits for a Driver Development & Retention Manager:

• Medical, Dental, Vision, and Life Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) and Paid Holidays
• Monday-Friday Schedule
• Career Growth Opportunities
• Supportive and Team-Oriented Work Environment

What You'll Do as a Driver Development & Retention Manager:Driver Recruitment & Workforce Growth

• Attract and engage qualified driver candidates through job boards, referrals, social media, networking, community outreach, and recruiting events.
• Build and maintain a strong pipeline of prospective drivers.
• Attend job fairs, hiring events, and community activities to promote driving opportunities with zTrip.
• Screen applicants and conduct initial interviews.
• Guide candidates through the hiring and onboarding process.
• Promote zTrip as an employer and driving partner of choice within the community.
• Develop innovative recruiting strategies to meet driver acquisition goals.

Driver Onboarding & Development

• Conduct new driver orientations and onboarding sessions.
• Assist drivers with required paperwork, licensing documentation, and onboarding requirements.
• Ensure new drivers have the tools, resources, and information necessary for success.
• Serve as a primary point of contact throughout the onboarding process.
• Educate drivers on company policies, procedures, expectations, and best practices.
• Create and facilitate coaching and development opportunities that support driver success.

Driver Coaching, Engagement & Retention

• Build strong, positive relationships with drivers throughout their employment journey.
• Conduct regular check-ins and follow-up meetings with new and tenured drivers.
• Coach drivers on performance, professionalism, customer service, and career development.
• Identify and address challenges impacting driver satisfaction and retention.
• Connect drivers with resources and support to help them succeed.
• Develop and implement driver engagement and retention initiatives.
• Partner with Operations and leadership teams to improve the overall driver experience.
• Recognize driver achievements and promote a culture of appreciation, accountability, and success.

Reporting & Collaboration

• Maintain accurate recruiting, onboarding, coaching, and retention records.
• Track hiring, engagement, and retention metrics.
• Provide regular reports and updates to leadership.
• Collaborate with management teams to identify workforce needs and retention opportunities.
• Recommend process improvements to enhance recruiting, onboarding, driver development, and retention efforts.

Qualifications of a Driver Development & Retention Manager:Preferred

• Experience in recruiting, workforce development, employee engagement, retention, human resources, customer service, operations, sales, or a related field.
• Strong coaching, mentoring, and relationship-building abilities.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated, dependable, and results-oriented.
• Professional, positive, and team-focused attitude.
• A passion for helping people achieve success and reach their full potential.

What Makes You Successful in This Role

• Exceptional communication and coaching skills.
• Ability to build trust and develop lasting relationships.
• Strong attention to detail and organizational abilities.
• Ability to motivate, guide, and support individuals from diverse backgrounds.
• Proactive problem-solving and conflict-resolution skills.
• Positive attitude and strong work ethic.
• Commitment to delivering an outstanding driver experience from recruitment through long-term retention.

Why Join zTrip?

• Play a vital role in building and strengthening our driver workforce.
• Make a direct impact on driver success, engagement, and retention.
• Help individuals build rewarding and sustainable careers.
• Join a rapidly growing transportation company.
• Enjoy opportunities for professional growth and advancement.
• Support the drivers who help keep our communities moving every day.

Apply Today

If you're passionate about recruiting, coaching, workforce development, and helping people succeed, we want to hear from you. Apply today to become a Driver Development & Retention Manager with zTrip and play a key role in attracting, developing, supporting, and retaining the talented drivers who fuel our continued growth and success.