Office Assistant

Job Title

Forsyth County Department of Social Services is seeking a highly motivated self-starter to join the Office Assistant Unit within our Child Support Services program.

Distinguishing Features

The desired candidate for this position must demonstrate professionalism, the ability to multi-task, be people-oriented, and work effectively in a fast-paced environment. This position calls for the ability to work in a fast-paced, evolving environment.

Minimum Education and Experience

Graduation from high school or GED and at least one year of office/clerical experience. A higher education level may be considered as a substitution for part of the experience requirement. Valid driver's license required. Bilingual skills (English/Spanish) are a plus.

Essential Duties and Responsibilities

Strong verbal and written communication skills are important for interacting with the public and documenting customer interactions. Excellent organizational and computer skills are a must, with attention to detail and accuracy. In addition, the desired candidate must possess excellent telephone demeanor as answering incoming telephone calls, using a computer and headset, and quickly assessing customers' needs are important functions of this position. Additional duties include maintaining digital filing systems, receiving and scanning incoming mail, preparing outgoing mail for distribution, responding to customer inquiries, greeting customers, and providing clerical support to the functional unit staff. The person in this position must be able to travel to and from the courthouse. Customer service; written and verbal communication skills; ability to research, comprehend and apply policies and procedures; professionalism; computer literacy and use of office equipment.