Customer Success Manager

Job Description

Customer Success Manager | SaaS

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New York City | $75K–$105K base + bonus | Hybrid

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For a fast-growing international SaaS company, we’re looking for a commercially minded Customer Success Manager to manage and grow a portfolio of complex customers.

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This isn’t a support-heavy CSM role. You’ll own the full customer lifecycle , from onboarding and adoption through expansion and renewal, working with well-known international companies and senior stakeholders.

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What will you do?

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• Own a portfolio of mid-market & enterprise customers
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• Manage the full lifecycle: onboarding, adoption, QBRs, renewals & expansion
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• Build relationships with senior stakeholders and decision-makers
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• Identify and close upsell & cross-sell opportunities
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• Use customer and usage data to improve adoption and uncover growth opportunities
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• Run commercial conversations around value, contracts and renewals
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• Work closely with Sales, Product and Operations
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What are we looking for?

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• 3+ years in Customer Success, Account Management or another commercial client-facing role
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• Experience managing complex B2B accounts, ideally within SaaS
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• Previous sales experience or clear commercial responsibility
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• Comfortable owning renewals, upsell and expansion
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• Strong analytical and problem-solving skills
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• Confident presenting to executives and key decision-makers
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• Excellent English communication skills
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• Comfortable working autonomously in a fast-growing environment
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What’s on offer?

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• $75,000–$105,000 base salary + bonus
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• 25 days paid vacation
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• 401(k)
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• Hybrid working from the New York City office
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• High level of ownership and autonomy
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• International, fast-growing SaaS environment
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• Plenty of room to develop as the US business continues to scale
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A strong opportunity for someone who enjoys Customer Success but doesn’t want to spend their entire day answering support tickets . You’ll be expected to understand the customer, challenge them where needed, and actively grow the relationship.