Patient Access Representative

Patient Access Representative II

Under the direction of the Department Manager this position ensures efficient and effective patient access operations to support the departments delivery of high-quality patient care. This role contributes to departmental effectiveness by coordinating key front-end functions such as registration scheduling and insurance verification to promote a positive patient experience and accurate data capture. This role works under general supervision and exercises independent judgment within established policies and protocols.

Position: Patient Access Representative II

Department: Primary Care Clinic

Schedule: Part Time

Essential Responsibilities / Duties:

• Performs a wide variety of patient-facing duties to ensure excellent patient experience including but not limited to: appointment scheduling registration co-pay collection visit management collection of compliance and regulatory documents (written consent ABN etc.)
• Ensures proper functioning of the department through completing tasks including: insurance verification prior authorization referral reconciliation referral processing (urgent and routine) and manages work queues.
• Collaborates with Contact Center Team to manage patient calls including: routing calls to the appropriate resource making follow up outgoing calls to patients and responding to patient inquiries.
• Communicates with patients across platforms including phone text and MyChart.
• Collaborates with providers and care team members (community health worker social worker nurse) to ensure patient form requests are completed timely.
• Manages medical record requests from patients and outside organizations: scans external medical record documents into EHR per protocol.
• Provides exceptional customer service to ensure and excellent patient experience
• Perform other duties as needed.

Job Requirements

Required Education And Experience:

• Associates degree plus one year relevant experience or High School Diploma/GED plus three years relevant experience
• Experience with electronic health record registration & billing systems or ability to learn such systems.

Compensation Range: 17.79- 25.00

This range offers an estimate based on the minimum job qualifications. However our approach to determining base pay is comprehensive and a broad range of factors is considered when making an offer. This includes education experience skills and certifications/licensures as they directly relate to position requirements as well as business/organizational needs internal equity and market-competitiveness. In addition BMCHS offers generous total compensation that includes but is not limited to benefits (medical dental vision pharmacy) discretionary annual bonuses and merit increases Flexible Spending Accounts 403(b) savings matches paid time off career advancement opportunities and resources to support employee and family well-being.