IT Specialist

IT SpecialistEdgewood Properties, a leading real estate development and property management company founded in 1992, is seeking an IT Specialist to join its newly established Information Technology team as one of its first dedicated support hires. This is a full-time position based onsite at Edgewood's headquarters in Piscataway, NJ, five days per week. This role also requires availability for on-call support outside standard business hours, as needed, including evenings, weekends, and holidays.Edgewood's IT function is being built from the ground up. This role goes beyond day-to-day Tier 1/2 support — it also includes hands-on participation in evaluating, implementing, and administering key IT systems as the department builds out Edgewood's technology stack. Because the department is newly formed, responsibilities also include new-hire equipment setup and deployment, process documentation, and support for new tool rollouts as the department's needs evolve. Candidates should use AI tools (e.g., Claude, ChatGPT) as a standard part of daily work — for scripting, documentation, issue triage, and automating repetitive tasks — rather than as an occasional tool. This role requires genuine enthusiasm for AI and a willingness to learn and experiment with new tools and approaches. The goal is for IT to function as a key driver and facilitator for the business, not solely a support function.ResponsibilitiesHelp Desk & End-User SupportServe as the first point of contact for Tier 1/2 IT support requests across the company (hardware, software, network, printing, mobile devices).Triage and resolve tickets, escalating to the Director of IT Services or the managed service provider as needed, and confirm resolution before closing.Set up, image, and deploy equipment for new hires; manage IT onboarding/offboarding checklists.Systems Evaluation, Implementation & AdministrationParticipate in evaluating new IT systems, tools, and vendors alongside the Director of IT Services.Support the implementation and rollout of new systems, including configuration, testing, and user training.Support day-to-day administration of Microsoft 365, Entra ID, and Egnyte under the Director of IT Services' direction (accounts, permissions, troubleshooting).Maintain an accurate device and asset inventory.Document IT processes, systems, and common resolutions to build out the department's knowledge base.Grow into broader systems administration and security work over time — networking, firewalls, LDAP/SSO and identity, and general administration across Edgewood's environment. Not required at hire; this is expected to be learned on the job.On-Call & After-Hours SupportProvide on-call support outside standard business hours as needed, including evenings, weekends, and holidays, to address urgent system or business-continuity issues.Coordinate with the Director of IT Services and the managed service provider on after-hours escalations.AI-Driven EfficiencyUse AI tools daily to improve efficiency — drafting documentation, summarizing issues, writing scripts, and automating repetitive tasks.Identify opportunities to apply AI to IT support and other business processes, and help implement and test those solutions.Additional ResponsibilitiesSupport ad hoc projects and tasks as assigned; responsibilities will evolve as the department grows.QualificationsRequired0-2 years of IT support experience, or a degree/certification in a related field (Computer Science, Information Technology, or similar) with relevant internship or coursework experience.Working knowledge of Windows, Microsoft 365, and general hardware/software troubleshooting.Strong customer-service skills; able to support non-technical staff clearly and patiently.Strong problem-solving skills and willingness to learn unfamiliar systems quickly.Demonstrated initiative and willingness to experiment with new tools and approaches to improve how IT supports the business.Able to work onsite five days per week, with availability for on-call support outside standard business hours as needed.PreferredHands-on experience using AI tools (Claude, ChatGPT, or similar) to solve problems or improve efficiency.Basic scripting or automation exposure (PowerShell, Python, or similar).Familiarity with Microsoft 365 / Entra ID, Active Directory, or cloud file-sharing platforms.Curiosity about emerging IT tools and willingness to pilot new technology ahead of company-wide rollout.Interest in real estate, property management, or construction technology.In return, we offer competitive compensation, along with comprehensive benefits, including medical and dental and vision benefits, life insurance, a 401(k) and a corporate team environment with opportunity of advancement. Also includes on-site company fitness gym, discounts on housing and home appliances.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.