IT Technician - (Corp Office - Day Shift)

IT Technician is responsible for responding to end‑user requests related to software/hardware errors, configuring new workstations, equipment moves, change requests, and maintaining inventory. The role also determines disk storage allocation, backup and restore requirements, and redundancy needs. Responsibilities Set up/delete user workstation, network printers, and IT‑related equipment. Manage IT fixed‑asset inventory and IT supplies. Assign and respond to IT tickets within SLA. Handle software and hardware on corporate computing platforms. Maintain the current solutions which govern desktop and laptop hardware‑software standards and configurations. Monitor disk space, system and application errors, memory and swap utilization, disk performance, CPU, and processes. Maintain the user endpoint security agent. Perform data backup and recovery for workstations. Occasionally travel to/from other RPI local facilities. Complete other projects and tasks as assigned by management. Qualifications Bachelor’s degree in Computer Science. At least 1 year of experience with personal computer operating systems and help‑desk systems. Experience with Office365, Exchange Online, and AzureAD is a plus. Extensive knowledge of Windows10 and Windows11. Strong oral and written communication skills. Safety minded; follows safety policies and procedures. Teamwork and cooperation orientation. Respect for diversity and ethics. Bilingual in Vietnamese is a plus. Benefits Competitive wages: $20.00–$25.00 per hour, depending on experience. Medical and dental coverage (company pays 75% of employees’ HMO plans). Discounted vision. 401(k) match up to 3% of salary. Paid holidays. Vacation days. Sick days. Robinson Pharma is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. Robinson Pharma takes affirmative action in support of this policy to employ and advance in employment individuals who are minorities, women, disabled, and veterans. Robinson Pharma, Inc. will conduct a background check by using a third‑party vendor. Upon acceptance of an offer, you will be asked to complete the required authorization, consent, and release of all background information. Employment is “at‑will” and may be terminated at any time, with or without notice, by either party in writing. This is a non‑management position. This is a full‑time position. #J-18808-Ljbffr