Work From Home - Online Product Support - $45 Per Hour

What Work From Home Online Product Support 45 ... For work‑from‑home online product support positions in the US, you can generally expect an hourly wage ranging from $40 to $50 . This rate reflects the specialized skills and remote nature of the work. Compensation can vary based on experience and the specific company. Strong communication and interpersonal skills are paramount for online product support. Proficiency in troubleshooting common technical issues and a good understanding of the products you'll be supporting are also key. Previous customer service experience is often beneficial. Yes, career paths in remote product support can lead to roles such as senior support specialist, team lead, or even management positions. Developing expertise in specific product lines or customer service strategies can open doors to further opportunities within a company. Showing 5000+ Work From Home Online Product Support 45 Per Hour jobs in west falls church EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end‑users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI‑enabled service leader, we thrive on innovation, forward‑thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information - when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact. Your Opportunity The Technical Support Representative specializes in performing technical support of EBSCO software and solutions by providing technical support assistance to internal and external clients. Using various problem identification skills, the Technical Support Representative diagnoses problems, identifies solutions, and drives issues to resolution. The Technical Support Representative must work with other internal organizations to communicate, prioritize, and advocate on behalf of the customer. The Technical Support Representative must communicate action plans to both client(s) and internal customers as appropriate. What You’ll Do Effectively utilize customer support skills to maintain a positive working relationship between sales, its customers and partners Demonstrate positive customer support skills validated by maintaining a high level of customer satisfaction Provide first line diagnostic/troubleshooting support and technical expertise via phone and email to ensure customer satisfaction Answer customer questions and inquiries across entire suite of EBSCO products Perform problem determination / problem source identification to understand the root cause of a customer’s issue Collaborate and negotiate with other support operations/organizations to prioritize and diagnose problems to resolution Instruct clients with explanation of product features, installation, configuration, and deployment of product upgrades both verbally and in writing Communicate action plans to the client or EBSCO representative as appropriate Troubleshoot and resolve specific product related issues while maximizing customer satisfaction Conduct independent research in order to find solutions to customer problems Contributes to department attainment of organizational objectives and high client satisfaction Your Team Our team enjoys the flexibility and greater work life balance that working remotely offers. Ample resources, tools, training, and support are provided to ensure your continued success as a Technical Support Representative, as well as your further development and career growth at EIS. About You 2+ Years of experience in an application support or software support role Proven experience supporting enterprise or customer-facing applications Must have excellent communication skills, with the ability to translate technical issues into user-friendly language Experience working with issue tracking/ticketing systems What sets you apart Strong working knowledge of MS Office Suite Strong organization skills a must Ability to work well in a team environment BA/BS degree or equivalent practical experience in Customer Support or call center environment Bi‑lingual (Spanish) Pay Range USD $37,055.00 - USD $52,935.00 /Yr. The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position's work location. Our Work Policy: We value the balance of remote focus and in‑person connection. For all our roles not designated as onsite, candidates living within a 30‑mile radius of one of our hub office locations (Ipswich, MA; Birmingham, AL; Contoocook, NH) are required to be on‑site one day designated by their team for collaboration and syncs. If you reside outside of this 30‑mile range, the position is considered fully remote. EBSCO provides a generous benefits program including: Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts Retirement Savings Plan Paid Parental Leave Holidays and Paid Time Off (PTO) Mentoring program And much more! We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination #J-18808-Ljbffr Gl1