Service Dispatch Coordinator

Coordinator III Service Dispatch

The Coordinator III Service Dispatch position is responsible for the schedule and dispatch of field service managers in order to complete field service customer requests e.g. equipment start-up, field installation, repairs, calibration and preventative maintenance. Duties will include using Oracle the telephone and email to schedule and transmit assignments, compile statistics, and generate reports on work progress utilized to maximize work efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Schedule and dispatch field service managers to appropriate locations according to customer requests, specifications, or needs.
• Confer with customers and field service management to confirm field appointments and address any schedule related questions or issues
• Prepare field daily work and run schedules.
• Receive or prepare work ordersservice requests.
• Resolve any transaction issues related to dispatched service requests.
• Determine types or amounts of inventory, time, skills, or personnel required according to work order job specifications.
• Order supplies and equipment, and issue them to personnel.
• Maximize routingschedule efficiency for demand and service agreement field jobs.
• Oversee all communications within specifically assigned territories.
• Effectively communicate with customers, staff and management.
• Able to work with multiple locations and prioritize actions for those locations
• Must be able to multi-task and adapt to a daily changing, fast paced work environment

CRITICAL COMPETENCIES

• Effectively prioritizes in a fast-paced environment while demonstrating a sense of urgency to critical tasks. (Charts the Course)
• Ability to cope with change and quickly learns when faced with new challenges. (Leadership Anchor: Charts the Course)
• Demonstrates an understanding of internal and external customer needs with a commitment to exceeding their expectations. (Leadership Anchor: Drives Innovation and Growth)
• Strives to uncover and find countermeasures to challenges based on highest impact. (Leadership Anchor: Leads through DBS)
• Leverages strengths of team members to achieve shared goals; leads by example while being a critical team contributor. (Leadership Anchor: Builds People, Teams, & Organizations).
• Demonstrates a high level of personal integrity to build trust across the team and organization. (Leadership Anchor: Models Humility, Transparency, and Integrity)

QUALIFICATIONS:

• Experience in scheduling and dispatching.
• Good computer skills including word processing, spreadsheets, and database applications.
• Knowledge of Service Max and/or Sales Force a plus.
• Customer Service Focused.