Service Manager - Hammond

Service Manager

The Service Manager is a key member of the store's leadership team, responsible for supporting overall Front End Operations with a focus on front-end, e-commerce performance, and hiring. This exempt-level position reports to the Store Director and/or Assistant Store Director and directly supervises the Front End Manager, Assistant Front End Manager, and E-Commerce personnel. The Service Manager ensures exceptional customer service, effective front-end execution, and alignment with Strack & Van Til's mission, vision, values and standards of excellence.

Reporting Structure:

• Reports to: Store Director and/or Assistant Store Director
• Direct Reports: Front End Manager, Assistant Front End Manager, and E-Commerce personnel.
• Indirect Reports: Full- and part-time associates, support staff, and in-store specialists

Key Responsibilities:

• Leadership & Supervision
• Customer Experience & Service Standards
• E-Commerce & Checkout Oversight
• Operations & Financial Accountability
• Compliance & Safety
• Collaboration & Communication
• Financial & Strategic Management
• Talent Development & Team Building
• Merchandising & Inventory Management
• Community Engagement & Brand Representation

Qualifications:

• Education & Experience
• Skills & Competencies

Work Environment & Physical Requirements:

• Must be able to lift up to 40 pounds occasionally, stand and walk for extended periods, and perform front-end tasks including scanning and bagging.
• Exposure to standard retail and e-commerce environments, including occasional outdoor elements during customer pickups.

Nondisclosure & Confidentiality:

• Access to sensitive operational data including sales performance, labor schedules, and POS activity.
• Authorized to recommend purchases, enforce front-end budgets, and provide feedback on expense control measures.

Strack & Van Til is an Equal Employment Opportunity Employer

We are committed to creating a respectable, inclusive workplace that reflects the communities we serve.